Review Time
I purchased this suitcase in March 2025, and after just two flights it was already severely dented.
For a suitcase costing over $800, the durability is extremely disappointing. The area beneath the handle shows clear structural weakness—normal baggage handling should not cause this kind of damage.
Furthermore, on a recent flight, one of the wheels completely came off. This level of failure after such minimal use is unacceptable.
I emailed the company over two weeks ago and have received no response, which only adds to the frustration.
In hindsight, I regret choosing the aluminum version and would recommend opting for a more durable material.
I previously owned a Samsonite suitcase for over 10 years with no issues.
I had a pleasant experience shopping with MVST and had a warranty replacement done very efficiently. The CS team is very helpful and professional, the response time is super fast probably the best I've seen with any company. Highly recommended.
I had a great experience with MVST. The lock on my suitcase broke, but their customer service handled it quickly and professionally. They sent me a replacement free of charge without any hassle. Really impressed with how helpful and efficient they were. definitely a brand that stands by its products.
I purchased this suitcase in March 2025, and after just two flights it was already severely dented.For a suitcase costing over $800, the durability is extremely disappointing. The area beneath the handle shows clear structural weakness—normal baggage handling should not cause this kind of damage.Furthermore, on a recent flight, one of the wheels completely came off. This level of failure after such minimal use is unacceptable.I emailed the company over two weeks ago and have received no response, which only adds to the frustration.In hindsight, I regret choosing the aluminum version and would recommend opting for a more durable material. I previously owned a Samsonite suitcase for over 10 years with no issues.
I purchased a duffle bag, and the discount provided was very helpful. The customer service response was also very clear. I completely understand and feel grateful to the company for being so reliable. I feel that they have gone above and beyond for me, and I am extremely happy and satisfied. I cannot wait to use my new luggage and bags.
Had an issue with my large luggage due to the lock being severely deformed, which made it impossible to close my luggage. I contacted their customer service and they were extremely quick to reply - which I have rarely experienced before with customer service…They addressed my issue swiftly and ordered a new luggage on the same day.Overall quite pleased with the quality of their suitcases, and extremely pleased with the quality of their customer service.I would still note that the suitcases are quick to scratch so be careful whilst travelling.
Would give 0 if possible. My husband and I looked for good aluminum suitcases and this one supposedly had great quality aluminum suitcases. We used them one time, going from Denver to Cabo San Lucas. After just one flight, they were both incredibly dented. If I could upload pictures here, you’d see how ridiculous it is to say this is caused by airline mishandling. Of course we reached out to the company. And of course they said it was the airlines fault, file a claim with them etc etc. They also said they would send it to management for review. I’ll hold my breath!Please if you value your money,Do Not buy these suitcases. They look pretty, that is all, and not worth the money.
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