Review Time
Theo offers a truly amazing customer service! I had some issue with my Ergoloupes a few years after purchase and Theo personally met me as soon he was made aware and had the problem sorted very swiftly. Thank you .From a very happy customer.
I “purchased” the Ergo loupes in August 2023, and two years after being paid, I still have not received the product. The customer service has been absolutely terrible—constantly making excuses, providing false updates, and offering no real solutions. Despite numerous follow-ups, I’m still waiting for either the loupes or a refund.This experience has been nothing short of frustrating and disappointing. I strongly advise others to avoid this company. Don’t make the same mistake I did!
I purchased my loupes in 2023, and the price was affordable. There was good service at the time, and I was informed about the 3 year warranty - which was great.However, the service since my purchase date has been really bad. I've been waiting on a frame repair, and received nothing. I've had to chase them through email, Instagram, WhatsApp and various other channels.I don't like leaving bad reviews, but if you're planning to make a purchase of loupes, I would suggest spending a bit more to get quality customer service. I've now been without my loupes for 2 months - waiting for a repair. The time isn't the critical part - the lack of communication is. And when it's a piece of equipment that you're reliant on everyday, it's worth investing in a company that will look after you.This has been a lesson for me, so I hope that this translates for anyone else considering using MyErgo.
I met the rep who demonstrated the various models and was nice enough. I placed an order on 11th Feb and they didn’t arrive until the end of May (supposed to come in 7-9 weeks). I had to chase them up multiple times for updates and there were constant delays. The loupes themselves seemed well-built and good quality but the pupillary distance was wrong. I decided to get a refund because they weren’t much better than my other loupes and didn’t want to wait however long it would take for adjustments. The refund took 8 working days to be issued. Think customer care really needs improvement
Exceptional customer Service, thoroughly explained and shown all the different options. Xavier was very patient answering a ton of questions I had as it will be my first time working with these. I was highly recommended by other colleagues as be apparently it makes a nice difference to your neck and back, therefore I am really looking forward to it.It was clear from the beginning that after you confirm your order it takes +-8 weeks till you have it. Also they offer very reasonable prices and payment options.
If it were possible, I would leave a zero-star review.I had a good demo and communication with the company last year 2024, so I returned in March this year to make a purchase, bringing two colleagues who were also interested in buying ergo loupes. However, this time, the communication felt off from the start. When I inquired about a possible discount for multiple purchases, as a final step before my buy, I was completely........ ghosted, with no response. This happened on 6th March, and on 8th March, they had increased their prices on website.When I emailed the company, the response I received had nothing to do with my inquiry. They had clearly mixed up emails and included personal details of another customer, who mentioned that his headband strap had broken. (good to know!) After that, my email was ignored entirely.This is the most unprofessional customer service imaginable. One of my colleagues reached out to me today, asking about my experience with this company, and I can confidently say: I do NOT recommend them. If you don’t want to waste money and additionally get a headache, stay away.And no, I will not remove this review unlike another customer who faced numerous issues with their purchase but now seems to have deleted their complaint.Ignoring someone is a deeply disrespectful and unacceptable approach with no justification, and potential clients deserve to know what to expect sooner or later.
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