Review Time
I’m sharing this as a warning based on my experience.
I requested a refund after the product stopped working within just 2 months. I was asked to return it, which I did on 31/03/2026. I then received confirmation from them that they had received the product and that the refund could proceed. I provided all the required details, and since then—nothing.
After chasing multiple times with no response, I escalated the matter to the money claims court. Then, today, I received an email from them claiming they had not received the product at all (screenshot attached), directly contradicting their earlier confirmation.
Interestingly, shortly after I posted about this on social media, the refund was finally processed.
This entire situation has been extremely frustrating and unacceptable. Based on my experience, I strongly question their handling of customer issues and refunds.
Fortunately, Connor Bryant Loupes supported me in the meantime by making a replacement and kindly allowing flexibility on payment until this issue was resolved.
Please be cautious if you are considering this company.
The customer service is really poor! My loupes have needed multiple repairs, the first time this took months and this time after I sent them for repair they haven't been fixed and instead one lens is not letting any light through whatsoever. Now trying to send them again for return is an absolute nightmare, email replies are inconsistent and I'm now another month on from my loupes not working and they're still yet to be collected for attempted round 2 of repair. I would not buy again from this company and would not recommend
I’m sharing this as a warning based on my experience.I requested a refund after the product stopped working within just 2 months. I was asked to return it, which I did on 31/03/2026. I then received confirmation from them that they had received the product and that the refund could proceed. I provided all the required details, and since then—nothing.After chasing multiple times with no response, I escalated the matter to the money claims court. Then, today, I received an email from them claiming they had not received the product at all (screenshot attached), directly contradicting their earlier confirmation.Interestingly, shortly after I posted about this on social media, the refund was finally processed.This entire situation has been extremely frustrating and unacceptable. Based on my experience, I strongly question their handling of customer issues and refunds.Fortunately, Connor Bryant Loupes supported me in the meantime by making a replacement and kindly allowing flexibility on payment until this issue was resolved.Please be cautious if you are considering this company.
I wish I had read the reviews before ordering my loupes.I placed my order on 1/12/2025 and experienced almost no communication from the company. I had to repeatedly chase for updates, and when responses did come through, they felt generic and impersonal.The loupes finally arrived in early February—and they were faulty. Someone was sent out to remeasure, and the loupes were taken away and returned to me. Shockingly, they still didn’t work. At that point, I had no confidence left and returned them, requesting a full refund.The entire process was frustrating, drawn out, and completely lacking in accountability. At no stage was there a genuine apology or any real attempt to resolve the issue efficiently.It’s worth noting that while some high-profile dentists on social media promote these loupes, that clearly does not reflect the experience of regular customers. Don’t be misled by endorsements.To make matters worse, I wasn’t even fully reimbursed for the cost of returning a faulty product—something that should be standard as a goodwill gesture.Overall, a very poor experience from start to finish. As I was once told: buy cheap, buy twice.
I’ve had a great experience working with Theo and the team at My Ergo Loupes. From the very beginning, the communication has been clear, professional, and genuinely friendly. Theo really cares about delivering a great service and making sure everything runs smoothly. It’s refreshing to work with someone who is so reliable and committed to quality. Highly recommend My Ergo Loupes to anyone looking for a company that truly values its customers.
These are a brilliant pair of loupes, great quality and the customer service is exceptional. Very quick to respond and went above and beyond to help me to ensure my loupes are the best they can be - would recommend them to anyone looking to buy some loupes!
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