Review Time
Placed an order last month, got no updates at all, contacted customer service on multiple occasions with zero response. Avoid this company. They were QUICK to send an order link but after the order is placed ABSOLUTELY NOTHING. I’ve had important cases which I’ve needed loupes and had to reschedule or cancel!!Will be requesting a full refund.
After using Myergo loupes for 3 years and dealing with the company, I can say will all my heart that it's been an absolute delight. I have tried my fair share of loupes over the years and these loupes are the most comfortable pair I've ever had.I cannot praise Dan and Luke enough for their excellent customer service. The level of support provided by them for even the smallest of issues has been exceptional.Thank you so much guys!
Just received some 5.0x ergo loupes, they fit great and are comfortable to wear, They already seem to be benefiting my clinical work. Would recommend Myergo to anyone considering buying loupes, incredible quality at a great price!
Worst experience. My partner has ordered his loupes 8 weeks ago with full payment completed. After the first day.. no response, no communication, no follow up. We are students here and we saved money for loupes so that we can work better.. however these people has left us in complete uncertainty and Unfortunately, the entire experience has been deeply disappointing and feels borderline fraudulent at this point. We have no clue where the loupes are, whether they have been manufactured and the representative have ghosted us from the day we submitted payment.Poorest service and so much mental strain. Please please strictly avoid buying expensive loupes from services like this who keeps you in dark and gives literally no information about your product that you have payed for; from your hard earned money🙏🏻
It’s been 7 weeks since I ordered my loupes I still haven’t received any sort of communication from them and the person who came to take demo doesn’t pick up my calls nor do they have a customer service department to receive calls.Terrible company.
The poor service began with a poor quality product where the magnifier repeatedly detached from the main glasses frame. I had to send the loupes back for repair more than 3 times, rendering them unusable for weeks each time, which severely impacted my work. On the last occasion they sent back a super glued lens to the mainframe! Expressing my frustration they decided to issue a new replacement pair of loupes. I urge anyone considering a purchase from MyErgo/Univet to look elsewhere. My experience waiting for a repair/replacement set of loupes has been nothing short of a eight-month-long nightmare, characterised by utterly unacceptable customer service, multiple failed promises, and what I can only describe as a total lack of integrity.I spent over eight months waiting for a product I had paid for. During this time, I received multiple failed promises regarding delivery. You absolutely cannot believe a word they say. Every date, every assurance, proved to be completely false. They demonstrated a pattern of saying whatever they thought I wanted to hear to get me off the phone, with no intention of following through.The situation became so frustrating and hopeless that I was forced to escalate it to my credit card company. It was only after I went through my credit card company to raise a Section 75 claim to get my money back that MyErgo finally bothered to contact me. Even then, their communication was insincere. They provided yet another false promise of a delivery date.Considering the months of lies and failed deadlines, I refused to accept this new date. I had lost all faith in their ability or willingness to deliver. Their final response was to say they would contact me again if I decided to "change my mind" and accept the new delivery date. Surprise, surprise—they never contacted me.In summary: they sold a faulty product, failed to deliver/repair for over half a year, repeatedly lied about delivery dates, ignored me until I threatened a financial claim, and then showed zero follow-up.Do not waste your time, your money, or your sanity on MyErgo. Find a reliable company that respects its customers and honours its commitments for something you are going to be using on daily basis. I urge anyone waiting for delivery of their loupes to raise a section 75 claim as this is the only way to get your money back!
Currently using 8.5 mag refractive loupes with the wired univet light and I want to say that the quality of the product is amazing! Since purchasing the loupes over 1.5yrs ago I have had two things that needed changing over and this was done to a very satisfactory standard. I don’t like to leave reviews too soon after purchasing a product because the read proof is in the pudding, but I can confidently say that both the product and the customer service are great and I would recommend them without hesitation. Thanks for making dentistry enjoyable and saving my back 🥳Dr Sara Mirza, Birmingham,UK
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