Review Time
Whatever you do, do not shop at this site. It's a crap shoot. If their distributer ships it to you, you're in luck. If not, you are out of luck and their customer service is a circus act. Go to a trusted online provider. Not worth the risk.
This company stinks. I ordered a knob set and when they arrived I realized it was the wrong lock mechanism and returned it for a refund. I barely took it out of the packaging, repackaged it they exact way they shipped it to me, then they denied my return saying I damaged it. They sent me photos of extremely small marks to the brass which could have been caused by anything (shipping, improper handling at the warehouse, etc.) but put the blame on me. I wanted to exchange for another model and they refused, didn't even offer to speak with me about it, and shipped me back the item with no refund. The quality of their items is great but they have horrible customer service and will blame YOU if something like this happens. I'm working on a larger remodel and planned to order from them but they have lost by business. Good day.
Ordered parts for cabinets that appeared to ship in a normal timeline per the website. Weeks later I contacted them to ask why no shipment. They then told me they would be shipped more than 2 months after my order date. They only told me this after I emailed, not at the time of the order. I run an e-commerce company and would never dream of informing customers about a back order weeks after an order date. Terrible customer service will not order from them again. There are plenty of online knob shops.
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