Review Time
The My Knobs website states: "No Restocking Fee*". I submitted a return and was charged 25% restocking fee. While submitting my return, I received no warning or alerts about a restocking fee being charged on my return. I called customer service to resolve the issue, and they just hang up on me. Will never buy from them again.
spent about $4k in doorknobs because the items said 1-2 day shipping. I even paid extra for next day shipping because I needed the doorknobs fast. Only reason I chose them over Rejuvenation was the false claim of a quick lead time. Well I def got taken by these scammers because it’s been 5 days now, no information, and every time I call I get the most uninterested customer service representative who adds a few days to the lead time casually and basically just shrugs. Going to have to call Amex and file a chargeback which I hate doing since I own a business myself but these scammers give me no choice. Don’t trust this company. Very misleading and actually straight up lying.
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