Review Time
No communication between whoever updates status of product and the shipper. Status was never accurate. Product was weeks delayed. They did not follow keying instructions they also failed to list important measurement specifications for the entry set. Emtek included those measurement guides in the box when it arrived, but those measurements were never listed in the product specifications. I would have known this entry set was not compatible with my door if this was listed on the website when ordering. Between the keying instructions being ignored, the lack of important details on the website, rude customer service and no communication between myknobs and their shippers/producers, I would say do not order from this company. I ordered another entry set from a different company that had clear measurements and appropriate choices for each measurement listed on their website.
The packager did not include the two screws for the door plate, but that's okay because I have a lot of leftover hardware and had two gold screws. On the other hand, if I had not had those two small items, it would have been annoying.
love the product and it is very amazing quality and beautiful. looks better in person. the price was awesome also. the time to ship is a bit long. taking the payment takes too long. it went out immediately on my account and then they took so long it returned. my bank thought it was a scam. but it got resolved.
They have been a nightmare to do a refund. I have been waiting for over two months to get my refund. I had to return the knobs to two different locations so my return shipping costs were double. I have emailed them four different times and also called with no luck.
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