Review Time
Absolutely horrible return process. I’ve had to aggravate them excessively to simply acknowledge my return & the customer service is terrible. They close tickets while saying they will get back to you on something & doesn’t get back to you. I bought several door knobs that I had to return and I haven’t gotten my money back after starting the process 3 weeks ago, I paid for return shipping, and I gave them tracking information. Absolutely Terrible, do better.
Purchase 12 door lever on 3/24/23 for a second day delivery; got an email stating that order was submitted.Been calling to find out were is my order and is not until today that I was informed that is in back order until May. I wasted a hole week. I won't buy anymore from this supplier.
Wow where do I begin we’ll dealing with this Rude company cost me over 350.00I ordered some glass tile that I was told would match my wall tile perfectly IT did NOT match at all I was never informed that the tile was non-returnable I spent $190 shipping it back and I had to pay $153.25 percent restocking fee. The people at this place are So Rude except one person was very nice. She was the first one I talked to.DO NOT DO BUSINESS WITH THIS COMPANY BASED ON MY EXISTENCE IT WAS NOT AS THE WEBSITE SAYS THEY DO NOT DO WHAT IT TAKES TO MAKE THE CUSTOMER HAPPY 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Products were ordered 11/30/22, I have chatted online with customer service to track my products/orders and they said- the products were delivered. That was not the case. After I looked into this matter further, the items went to the wrong city. There was no follow up on my order, while they certainly ran my bank card and collected on the items that I did not recieve. I reached out again, they said I was not able to get a refund because the items were delivered to the correct address on the order, which is a horrible way to work with a customer. I don't want to pay for items I didn't receive and when I asked for a refund, it should have been resolved, but this is still not resolved. They keep telling me they are trying to collect the items from that address and then re route to me, which I don't want the items at this time as it has been 2 months and just wanted a resolution. I would NEVER recommend this company for shopping. The customer service is less than satisfactory and its a scam.
Good quality product, nightmare company if you have to exchange or return. In early November 2022, I ordered the wrong backset dimension on a crystal knob and had to return it in exchange for the correct backset. They wouldn't exchange even though it was within 30 days of purchasing the original. I had to apply for a refund and rebuy the correct knob. I needed the knob right away so went ahead and bought it, and it was shipped promptly. However, I also applied for the refund on the same day and it took a month and several phone calls to the company to get the RMA code required for return. I shipped it back the next day and then heard nothing. Numerous unanswered emails and several phone calls produced empty promises of a refund on the returned item. Then I started getting emails that said the complaint was resolved, but no refund had been given. They blamed their vendor for the delays, but in all my contacts with MyKnobs throughout this fiasco, it was this company, not the vendor who was non-responsive. In all it took 3 months of emailing and calling to get the refund and then I was shorted $25 for a restocking fee, plus my having to pay postage for both knobs and the return which was another $30+ out of pocket. I will never buy from this company again. Their products might be good, but as for customer service, the experience was the height of frustration.
Myknobs had me waste my time and money to return and had me call repeatedly for a month to finally tell me that I won’t be getting a refund or my items sent back to me. So now I’m out of money for items and shipping back and no knobs. This is after I spend thousands with them for knobs, handles, appliance pulls. Also they misinformed about other products making me spend more on replacements. Awful.
Do not buy anything from myknobs.comThey charge a 25% restocking fee… How would you know if their finish matches or is going to work and less you get it mailed to you and then if you want to return it it’s 25% plus you pay the freight… build.com does not charge a 25% restocking fee!! Do not buy anything from myknobs.com !!!!
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