Review Time
By far the most difficult and terrible company. In order to return an item you have to call their number, wait for an email authorization, send it with your own money with a tracking number, for them to say you took it out of the bag and it’s not eligible for return. Are you kidding me? How dare you treat customers like this and expect repeat business. I will never buy from you again and I will make sure everyone knows your terrible business practices.
I purchased one cabinet hinge from Myknobs along with one cabinet hinge from four other companies in order determine the best match with my new gold knobs. When matching hardware, this is a common thing consumers do. Their hinge did not match the best along with three other hinges. I had no problem returning any of the other hinges. However even though my purchase was within the 30 day window , Myknobs refused to allow me to return the product because I installed the hinge to view it with the cabinet knob. Again this is something I did with all the other hinges and typical for consumers to do when they purchase a sample. I will never purchase from this company again and do not recommend them due to their poor understanding of customer needs and poor customer service.
We ordered Richelieu brushed nickel Celtic knobs and pulls for our cabinetry in the remodeled guest room and we are thrilled. We reordered three times after the first products arrived and we were pleased to increase the number. The products are substantial and well made. They arrived in a timely manner and suit exactly the look we wanted in the room. The price was reasonable and we will order from MyKnobs in the future!
I got a return auth for a partial order, then decided to return everything. I called and was told she would update the request. Now I have received the partial refund and they are not responding at all to my chat requests or emails. If you return, you have to pay the shipping AND they charge a 25% re-stocking fee! They are dreadful!! I strongly recommend you buy elsewhere. The product is fine, and I should have ordered from Amazon who is easy to deal with and a legit business!! DO NOT ORDER FROM MYKNOBS!!!
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