Review Time
I recently travelled with National Express and was very impressed with the service. The journey was smooth, comfortable and affordable which is very important for me as a student. Booking was simple, the bus was clean and punctual and the staff were polite and helpful. On top of that I received £18 compensation through MyTime Rewards which is a huge benefit and really supports students like me
Finally found them, for nearly three years you have been taking two rewards monies (this one and complete savings) from my account, have cancelled with my bank, but they just keep on taking it. I’ve tried to Google them on so many occasions and not found a telephone number until recently.I believe nearly £1000 has been taken from my account, because I apparently ordered Pizza in October 2022. I don’t eat pizza and cannot get Pizza delivery to my address.Spoken with cancellation team tonight and will apparently get last three months of both subscriptions credited to my account, but for a longer period of time, they have to check I’ve not used the rewards package. No rewards used by me, never logged on, never used it, 28/08/2025 update, I have increased my score to two stars, customer service have confirmed that a refund will be issued for monies taken from my account, if monies are credited to my account I will increase my score accordingly. I still feel strongly that a subscription has been taken for nearly three years, not one but two subscriptions, which I have no knowledge off. I have consistently cancelled them with my bank, but as it was a debit card transaction they have been unable to do this and it needed to cancel with the provider. I found it previously difficult to trace the company and with the two emails found going to Junk folders, that's why I have previously missed them. Thankfully gmail has an "all box" folder and I traced them that way. But the account that relates to this has never been activated, never been used.30/8 I received a full refund of just over £1000 for monies taken, on that basis I’ve increased by review to 4 stars, try to judge a company not on their mistakes but how they rectify them. I’m still struggling to find out how I even signed up in the first place, don’t like pizza and can’t get a delivery to my address. Also feel the practice of taking by a debit card rather than a DD worrying, as it’s so difficult to cancel. ASA and MSE Forum in 2024 reported that companies (Argos, Domino’s, Papa Johns and Trainline) that use this scheme on their websites received a commission and that ads were misleading. Cannot comment on the service they offer as I’ve not had an active account, but very pleased they refunded my monies.
Rejected my payment. Tried to get in touch but no response whatsoever. Why was my payment even rejected at all ? Pay me what I’m owedResponse 1 : I already emailed them and yet they didn’t reply to my email and they’re still here telling me to email them ??
I was being scammed! I was appalled to discover that £18 was deducted weekly for August, September, October and November without my consent, despite not providing a credit card number. I am perplexed as to how they obtained my credit card number, as I never join the membership. Is illegal!
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My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.
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