Review Time
The representative I interacted with was patient, courteous, kind, and knowledgeable. Although the fee was waived, I feel the company is displaying greed by charging a customer for cancellation when it's done three days prior to the rental date.
I spent over an hour on the phone with a representative. There was a lot of detail to cover regarding the five vehicles I was renting. Not only was she patient, but she also maintained a high level of professionalism. She consistently confirmed all the details both verbally and in writing. She followed up as promised and even called me back when we identified an issue that was my fault. This representative exemplified excellent customer care. Thank you for all your assistance. This isn't my first experience renting through the company, and it consistently proves to be a successful transaction.
I spent over an hour on the phone with a representative. There was a lot to discuss regarding the five cars I was renting. She was not only patient but also highly professional. She confirmed all the details both verbally and in writing and followed up as promised. When we encountered an issue that was my fault, she called me back. Truly an outstanding customer care representative. Thank you for your assistance! This isn't my first experience with the service, and it consistently leads to successful transactions.
I faced challenges locating my car rental reservation, which was booked through an affiliated service. I spoke with a representative who was remarkably patient and dedicated, working tirelessly until he found my reservation. This review is to express my gratitude for his time and commitment to excellent service. Thank you for making your customers happy!
On November 3, 2025, a representative assisted me with professionalism, knowledge, and kindness. My airline had rebooked my international flight, leaving me with only 40 minutes to transfer at a busy airport. Changing the first flight online would have required cancelling the entire itinerary. The representative quickly understood the situation and worked through various options without putting me on hold. His exceptional service turned my frustration into gratitude. Thank you for your support!
The representative I worked with was absolutely fantastic, demonstrating excellent communication and understanding of my situation. She resolved my issue swiftly and managed to get us on a flight the following morning, which greatly benefited our travel plans!
The date of birth on the flight tickets was incorrect for both passengers. After spending an hour on the phone, the representative was unclear, making it difficult to understand the requirements. Eventually, I had to pay a fee to correct it, despite feeling overcharged. Additionally, I received unexpected charges on my phone bill and continue to receive bothersome emails.
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My Trips Time is a travel agency to help you and many other explorer tick-off their travel bucket list. We provide the best services and flight fare to help you learn and delve through the beauty, the world has to offer. With us, you do not need to worry about hotel bookings as well. We have collaborated only with the best in the business. Secure all your travel plans with My Trips Time and let us take you on one of the trips of your life!See more
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