Review Time
The new update is so ugly, it's just bold and bigger i don't like it. You should revert it back as it was, small/medium size of the font and icons. It's just bond and bigger now like it's some kinda scammer app. Using the current interface is so uncomfortable. I don't do transaction via nabil bank's mobile banking because it's so uncomfortable while using
I have been trying to reach your team for the past 3 days through messages, Viber, and email, but no one has responded. This is extremely disappointing and reflects very poor customer service. I expect a prompt response and proper support.
I am writing to express my serious dissatisfaction with the customer service at Nabil Bank’s Itahari branch.I visited the branch with my sister’s daughter to resolve her Mero Share login issue. Despite approaching multiple customer service staff, none were willing to properly assist. Each staff member casually advised us to try basic steps we had already attempted and then walked away without resolving the issue. It was evident that staff were more concerned about leaving the office than helping customers.We were left frustrated and helpless until a staff member from the clearance section took responsibility, calmly checked the records, identified an incorrect date of birth entered in the system, corrected it, and resolved the issue. She was the only staff member who demonstrated professionalism and accountability, and we are grateful to her.Being the last customer or visiting during the last hour does not justify abandoning unresolved customer issues. Such behavior reflects poor training, lack of professionalism, and a complete disregard for customer service ethics. This level of service is unacceptable from a reputed institution like Nabil Bank.I strongly urge management to review the conduct and training of customer service staff at the Itahari branch and take corrective measures to ensure customers are treated responsibly and respectfully.
The new update is so ugly, it's just bold and bigger i don't like it. You should revert it back as it was, small/medium size of the font and icons. It's just bond and bigger now like it's some kinda scammer app. Using the current interface is so uncomfortable. I don't do transaction via nabil bank's mobile banking because it's so uncomfortable while using
Worst service ever. I tried to deal with the bank regarding my fix deposit which is already mature Despite of I emailed all the needed documents, this bank just try to hold my money and send me the email for video calling which always says queue for long and long hours.
Was having trouble with online subscription. The staff didn't even know something as simple as a billing address or CVV, had to explain to the staff instead of getting actual help. Inexperience but overconfident staff. Suggested I use my friend's card for purchases instead. Staff didn't understand billing information is not currency conversion and blame dollar instead of his lack of knowledge. At the end didn't help solve the problem. Absolutely frustrating. Completely unprofessional! Worst experience ever! Extremely bad customer service with zero help!
I am extremely dissatisfied with the service at both Kalanki and Kalimati branches of Nabil Bank.At Kalanki branch, despite multiple visits to pay my university fee, I was repeatedly delayed with excuses such as “server down,” “too many students,” and “work starts only after 3 pm.” Even by late evening, no progress was made. This shows serious mismanagement, poor customer service, and complete disregard for customers’ time.At Kalimati branch, the situation was even worse. The customer service desk kept me waiting for 10 minutes just to ask about a SWIFT transfer. The responsible staff unnecessarily demanded original documents (citizenship, PAN, passport), while most banks only require photocopies. Furthermore, she was unable to understand Flywire’s settlement instructions (with amounts in both USD and GBP), which other banks like Prabhu Bank processed quickly without issue. This reflects a lack of training, knowledge, and professionalism among staff.I urge Nabil Bank’s management and the concerned regulatory authorities to take this matter seriously, as such inefficiency and incompetence are highly discouraging for students and customers who rely on timely and accurate banking services.
One of the worst moblie banking ever coz I’ve been facing a lot of connection errors even though after updating it, whenever there's work in transferring money through online nabil bank disappointment me, I recommend to use esewa than nabil banking.
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Nabil Bank Limited, the first foreign joint venture bank of Nepal, started operations in July 1984. Nabil was incorporated with the objective of extending international standard modern banking services to various sectors of the society. Pursuing its ob...
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