Review Time
I have ordered a hoodie from this company, it was expensive. So I was hoping they would be providing a good service. They sent me a T- Shirt, they printed the label as a T-Shirt.I have tried to contact them at;returns@ neomachi.comsupport@ neomachi.comhello@ neomachi.comBut every email is bounced back as "Address Not Found". I will be doing an indemnity claim against the payment if they dont respond within 24 hours.Edit: There seems to be an issue with the emails not going through. Had a personal phone call from Rosalie assuring me that a new order is on its way. Changed from a 1 Star to a 3 Star, when this arrives I will change to a 5 star.Edit 2: Very happy with the follow up customer service, the product has finally arrived and will be a fantastic summer hoody. Apart from the initial issues contacting them, they have followed up on their customer service and have more than redeemed themselves with letting me keep the T shirt that was sent out wrong. I will be ordering from them again with this kind of customer care. 5 Stars.
I bought a lot of t-shirts and a bomber jacket for my boyfriend here and we are sooo happy with everything! Design, size and quality are great :)You helped me to get the best birthday present, thank you! I'll be definitely ordering more clothes from Neomachi :)P.S. the package arrived very fast too so that's another +
Neomachi is my new favorite Branding. Guys and Girls, i was never the guy to buy clothes, especially online but well, tried it out and wasnt disappointed. The Hoodies and Shirts....hmmmmm...god like. Crazy themes, classical themes, for everyone there is something to find. The designs are just too wild🔥 Even when the orders took a little bit more time to be shipped, the support and customer services were really kind and helpful. (Thank you Rosalie and the others as well ;D). Soo nochmal auf deutsch: Mein neues lieblings Branding, bestelle eig nie online aber bei Neomachi kann man wirklich ne ausnahme machen. Der kundenservice und auch die begleitung, bis dass Produkt dann endlich da ist, ist einfach spitzenmäßig. Und die Quälitat der Hoodies und Shirts, mal von den Crazy designs...einfach nur top.
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Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world.
Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton. See more
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