Review Time
TL;DR: Shirts are good quality and customer service was able to correct all issues that were present as well as communicate in a timely manner.If you're international, you can expect your packages to take a while but that's not within Neomachi's control after shipping. While it will bear no part in the score for this review, it will act as a fair warning to any and all who do order outside of the EU. Be patient.I have ordered twice from Neomachi. My first order got here in a little over 2 weeks. No issues. Quality is good and cleaning instructions are on the tags for longevity. The second order unfortunately had some setbacks. It seemed to have been lost somewhere and I did not even receive a tracking number after almost 2 weeks. I reached out on one of the emails that the Neomachi team had used to reach out to me. After a few days of back and forth, they re-issued the order and a tracking number was made. They even went out of their way to manually update me via email on any new developments during this time.The items arrived finally after almost a month and the detail and quality is as good as the first order. Despite the problems that had occurred, everything was set right in the end.
Clothes are fine, bit pricey but fine.Only issue with this shop is customer service which seems to be pretty low on their daily todo list. I has taken ne almost 3 weeks to do a size swap and im still not certainly sure if they have received my info about package because they dont send any kinda of confirmation.
The tshirt i ordered was great quality and was super comfortable!There was a mix up of orders where I received someone else's accidentally but the team sorted this out for me so quickly and efficiently and I couldn't be more grateful. Really happy all around and when I've saved up a little more I'll be getting more!
I'm just going to make this easy...Buy neo machi! Their products are very good quality and I'm quite fussy when buying for quality. I purchased one of the premium bomber jackets,3 tees as well. I'm a size xl uk and went for xxl which fit absolutely amazing Another great thing about them is their genuine and lovely customer service. I spoke to one of their customer service team about my sizing and she did everything she could to helpe work it out. Brilliant service.Their tees are really good quality and the printing is superior to anything I seen before . Lovely large colourful printing and I can tell it will last. I'm very impressed. I can't wait to buy more.
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Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world.
Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton. See more
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