Review Time
This is a really great company! I lost 2 spikes on my saber knowing they became loose. I got hold of the company which is an issue. You can only get hold of them through social media. They’re quick at responding. They said that their sabers are meant for hard play. They shouldn’t be loosing pieces. I sent in photos of the parts I was missing. They sent me the spikes that I was missing free of charge. I really like this company and how fast they fixed the problem! I really recommend them!
Awesome products and super happy with the B1G2 deal! NEOSabers did communicate a possible delay with the promotion but I still received my sabers in the initial promised window of time. The detail and quality are impeccable for the LSW saber and the 2 free dueling sabers are great backups and don’t disappoint! This is the second batch I’ve ordered from them and their choices are excellent as well as their quality.
Wasn't informed when it was shipped just told it was being prepared then I received all three sabers in one box, the samurai blade which I paid $400+ for has a weak hilt where the kibor crystal goes so It makes creaking sounds when it swung and the two free sabers where meh. One was generic and the other was 1st generation which doesn't offer Bluetooth or applications.
Bought the Xenopixel3 Gundam Beam Saber as part of the B1G2 and it shipped 4 days after placing order and it arrived within a week. Did have trouble getting a fast response from support when I had questions about the order (they responded after the order shipped), but as far as the saber goes, I am happy with it.
They had a sale advertising buy one get two free. I bought a $300 lightsaber. When i received the product I was shocked to see that the free lightsabers were made from random parts. I contacted the company and I got an email back saying that the free sabres are ones that sell for at least $149 each. So I looked for the versions on the website that were the ones we received and guess what? Neither of the lightsabers we got are listed on the website.As I was looking I did find some kit that you can by that is a bunch of parts called the Easter Mystery Box that sells for $319. This kit has the parts to build 4 complete lightsabers. That is 79.75 each. Guess what? This kit does have the hilts we received. Here's the contents.4x Hilts with Kit and Battery4x Blade4x Belt Clip with Covertec Ring4x Allen Key4x Screws Pack4x USB Charging Cable4x User Manual4x Blade Plugs1x Premium CaseSo after we were told that the free sabers were valued at $149 each and we showed them that they are not. Sorry to say that they refused to make it right. I will never purchase anything from the seller ever again.
Writing a review here because they pre-approve the reviews on their site. I submitted one a month ago with three stars and they haven't posted it. Only 4 stars or higher are posted for this product and it's a scam from the beginning. Hopefully someone here will learn from my misfortune.Ordered the Shogun saber on the B1G2 spring deal. It arrived in a beat up box with no warning. I actually got the "your order has shipped" email three hours after it arrived. Upon inserting the blade, the saber visibly wobbled and when held horizontally, the top of the hilt was tilted at a 20 degree angle. The issue lied in the lack of support around the exposed kyber crystal. There isn't a chamber around the crystal so it's essentially a house with a roof but missing a wall, too much stress at the juncture. I reached out to support for a replacement item, a refund, or a chance to pick a model that wouldn't have a known defect due to the expose kyber crystal; instead, they sent me a Google drive folder with videos on how to fix it myself. Upon following their videos, I discovered that they forgot two screws that held the hilt together and two plastic clips that kept the handle from sliding. I again asked for a replacement and was told they'd send another video to which I refused and continued to demand a refund or replacement. They eventually sent another one, hastily wrapped in bubble wrap and not even in a box. Again, wobbly and I followed their videos to fix it; this time all the parts are there but the wobble continues due to the open crystal design with no support. tl;dr: if you want something cool and pretty to look at on your wall, this company is cool. If you want a solid product to actually use for spinning or dueling, avoid them like the plague. It'll show up broken, they'll try to make you do their work for them, ignore you, and then send you more defective product.
I ordered a light sabre for nearly 300 pounds, and was delivered broken. They took there sweet time to get back to me and asked what the problem was I explained it and then they told me to fix the wires inside. I told them no not my job, they asked for all the proof of purchase etc I did and then some time much later on in the months they said there not the correct details. I said yes it is it’s everything that came with sabre. So they asked me to send the right documents over, so I sent the exact same one over that I originally sent, and this time they said it was correct. It was correct the first time. Emailed them again for update took there sweet time to get back to me. And then they said they will send a part out to me to fix. Why not my job I paid good money for it and all they did is mess me about. They sending some piece to fix sabre unacceptable I expect the sabre to be in full working order for the price I paid but they are not interested. I will be taking this further it is disgraceful how I’ve been treated and longed off!!!!!!
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