Review Time
These engines are incredibly unsafe. I was nearly harmed due to wetbelt issues in my engine. My complaints were completely overlooked; the support team shows no concern for customers. I will never consider cars from this manufacturer or their engines again.
I received a fine because my vehicle indicated the wrong speed. I anticipated an annual navigation update, but it hasn't happened. It's been over a year, and the navigation system frequently displays incorrect speeds. I now rely on a mapping app for accurate directions.
I have a dent on my car that has not been addressed for over a year. Despite assurances from the staff that they would handle it, I am still waiting for a resolution. Now, I need a service appointment but have been informed there are staffing issues. This level of service is unacceptable.
My experience has been absolutely terrible. I was never informed about a critical recall regarding the cam belt, which ultimately caused my car to break down. Attempts to get assistance from the company have been met with inadequate customer service. They seem indifferent to the problems caused by their subpar parts. I will never consider this brand again.
After receiving notice of a recall, I encountered multiple issues trying to resolve it. The dealership was unaware of the recall and I had to endure a long wait only to find out they couldn't process it correctly. The overall experience has been disorganized and costly, and I am extremely dissatisfied with how this situation has been handled.
I want to share my experience to highlight the poor practices of this company. My vehicle was taken in for repairs after the hybrid system failed. They informed me that a worn belt needed replacement at a cost of over £600. After a week, the price unexpectedly rose to over £900, but we settled on just over £700 after negotiation. Alarm bells rang when, just weeks later, the car broke down. The roadside assistance found that the belt had snapped. When I contacted the service department, I was met with indifference and told that any previous work was now void because another service had been involved. I was left with the impression that they were more interested in charging than in providing quality service. A repair from another service was done quickly and cost only a fraction of what I had paid. This experience has been incredibly frustrating.
I own a model with a known design flaw regarding the wet belt. This issue is a safety concern, yet the company refuses to address it. I am now facing a hefty replacement bill due to this defect. Their customer service has been unhelpful, leaving me frustrated and without options. I will not purchase from this brand again.
My vehicle has been deemed unsafe due to an airbag recall, yet I have received no updates or assistance from the company. This lack of support is concerning, especially as a self-employed individual who relies on my car for work. I have made several attempts to get information, but have been met with silence.
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