Review Time
Product didn't arrive despite tracker showing it had been in the country for eight days. Next offered me a $10 refund as a gesture (on a pair of $90 children's shoes) and asked me to give them a few more days to look into it, and then a few more on top of that. Didn't feel like a serious enough effort on their end, so I cancelled the order and closed my account.
Product didn't arrive despite tracker showing it had been in the country for eight days. Next offered me a $10 refund as a gesture (on a pair of $90 children's shoes) and asked me to give them a few more days to look into it, and then a few more on top of that. Didn't feel like a serious enough effort on their end, so I cancelled the order and closed my account.
I ordered 2 pairs of shoes & they arrived together a day early in a battered & torn standard grey plastic shipping bag. The original shoe boxes were not included, (which I prefer to have), and instead 1 of each pair of shoes was wrapped in tissue paper & the other in a plastic bag. It was the same for the other pair of shoes. Fortunately, both pairs of shoes were in good order & fitted perfectly. It was a pity that they were delivered in such a shabby fashion.The Loafers were described as Chalk White & on arrival they were identical in colour.Unlike the boat shoes, which were described as BROWN, but all of the onscreen images appeared to be TAUPE, (which is a light brown). However, when they arrived, they were definitely a VERY DARK BROWN.Overall, I am satisfied with both pairs of shoes but not including the original shoe boxes & the colour discrepancy has cost "NEXT" a star.
Omg don’t do it. I ordered something to a auspost parcel locker and there was no warning they don’t deliver to parcel lockers. Been around in circles for hours between team global express (also 1 star), auspost and Next. Next claim I was speaking to a human but it was like a bot going around and around not even trying to help. Copy paste answers. I would have to ask questions in all caps to try and get them to answer questions I asked 5 times. The most frustrating experience. I will never shop with them again. I used to shop here in the UK and they were all good. No idea why they’ve cooked this online Australia experience SO BAD. They should be embarrassed.
I bought three sets of the t shirts. The set described as ‘heavy’ does not match the description and the photo provided which is more a jersey thickness - so that was quite disappointing - the quality of that set is probably less than standard quality of Cotton On and Sportsgirl for around same price. I bought two more ‘sets’ of t shirts including set of 10 in ‘standard’ weight. These t shirts are thinner than again other ‘standard’ tees from other brands. On the up aside - the cut of the t’s in body length and arms is good and on trend with the boxy look. The colors are nice which is why I purchased - will see how they go in the wash. Delivery was also fast and no hassle.
I loved Next in the UK and have now been in Australia for 15 years. Next AU always delivers so quickly and the quality of their clothes has remained great. Also a UK size 8 is more like a Au 6 so probably order a size up from your normal one. That’s the same wherever you shop in the UK and not just Next.
So far so good! :D Items exactly as described and measurements accurate, shipping within 3 days in Australia. I was very nervous from all the negative reviews but hilariously this has been one of the best shopping experiences ever. Thank you, Next! I have already paced another order :)
I have shopped from Next AU for a few years and have had mostly good experiences. They have a huge range of products and brands. I love that they have affordable shipping from UK to Australia and that returns go to an Australin warehouse address. Makes it easy for me to shop from the UK. Thank you Next!
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