Review Time
Ordered socks on 30th November; still not been shipped. Showing as available online and delivery of 1-5 days. I have been contacting customer care every day for the last week - at first had generic replies, now nothing. So cross - a lot of money spent and ordered in plenty of time for Christmas, now facing the prospect of not having a gift for a family member unless I spend even more and feel there is no guarantee of getting a refund on the original order. Absolutely disgusting customer service. Never buy from this company
Updating this to say that Veronica kindly resolved the issue within 24 hours. Much appreciated.###I placed an order on 30 November. I've yet to receive anything, nor have I had any updates. I've messaged several times for an update and only got an automated response telling me to be patient. I've now asked twice for a refund, with no response. I've given up hope of receiving my order or getting a refund. Avoid.
I received my order in time for Christmas despite the Canada Post strike. There are several different nordic sock type companies with all kinds of varying feedback so this order felt like a gamble, but 4 people in my family are currently enjoying their funky warm wool socks. My only negative feedback is that the sizing could be a bit small if you're on the edge of 2 sizes. I wear 11.5US mens shoes and the XL (stated to fit size 10-12.5) just fit; if you're on the edge of 2 sizes you would probably want to size up.
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