Review Time
Pretty carriage but food generally nothing special. Paid for KRUG class but this seemed only to upset nearby group who demanded we shared champagne and as one got drunker,that we should buy them wine. Train staff only able to suggest a move away from supposedly superior Glamis carriage. Overall a very expensive and depressing journey. This is not what I call luxury travel
On the 26th October 2024 we travelled on the Northern Belle from Nottingham to Carlisle. A big thank you to the Chef and staff for their excellent menu, hospitality and service, especially for their Apple cinnamon and yogurt done it was of a 5 star standard. Also a big thank you to all other staff and big shout out to Barry and Zaina for making the day extra special for our Autistic Grandson. From the Parker-Fox family.
EXCELLENTTrip to Edinburgh starting from Huddersfield. Barry's team looked after everyone on this long trip which the time passed quite quickly with champagne, lovely food for both the gluten free and vegetarian guests. everyone very bubbly and nothing we asked for was a problem. Return trip was very entertaining with the musicians through the carraiges, again the food and drinks were superb and all passengers had fun. Would go again PDNR
Boarding the glorious Northern Belle to Ascot from Manchester Victoria. Standard £1400 for two. Staff upon Arrival,Service and departure were Amazing. Food was Fantastic excellent quality Train seats were comfy and stunning inside.Couple of negative points that for the money spent these things should never happen and shocked me. I requested last year my wife had an allergy to shell fish. Shrimps were Served to her. She wasn't the only one.These are really serious issues and need addressing. People in our carriage were fantastic. The Trip back was awful apart from the food and Staff The heat in the carriages was unbearable (Harlech) for 6 1/2 hours travel. Arrived home 0120. Need to make passengers comfortable it's 2024. There was Also a competition for best dressed lady which none of us were aware off. Who Chose the winner.?information should be given before or upon Arrival. I would use again but not in the summer. Or Ascot.
We took the northern belle from Doncaster to the royal yacht Britannia and travelled in Krug classThe food and excursion were excellent however service could towards the end of the trip have been a little slicker we didn’t get our coffee until 10 minutes before we were due to disembark and the petit fours advertised on the menu never materialised instead we were hurriedly given boxes containing 2 quite mediocre chocolates not what we expected We were told we would receive a memorable gift on departure but we got nothing !! My advice would be that Krug class is not really worth the extra money as all the carriages are nice and we couldn’t drink an extra bottle of champagne anyway as there is plenty to drink !I have emailed my concerns to northern belle but they have so far ignored me and fora trip costing well over £1000.00 for a day this is simply not good enough We would go again but we wouldn’t pay the extra for Krug class it did not live up to expectation
In 2020 our Family very kindly purchased a trip for two on The Northern Belle, for my Husband's Birthday (their Dad, Dad In Law and Grandpa), knowing that it was something both he and I were very keen to do. Then, Covid hit and so it was cancelled. The booking period was quite rightly extended significantly. Very sadly though, post covid, they put their prices up so much that the gift, which had covered the trip for my husband and myself, now only covered him + a Teddy and a pen. We're not well off and couldn't afford the vast amount that we would have needed to pay for me to accompany him, so today my husband is making the trip alone. He sent some photos and it looks as though it could have been an amazing experience...but for us it was spoilt. That saddens us both, because of the huge effort that our Family went to in providing us with such an opportunity and because we were so looking forward to it, especially as it's our Golden Wedding Anniversary this year.
I booked this for my parents, special birthday. It was a round trip involving the steam train and luxury dining experience costing £750 plus a further £90 for a table for two. I got an email a few days later saying that although there had been availability for a table for two, there now wasn’t, and what did I want to do, trying to cancel as I felt the email was rude saying it’s better to phone them when you book, almost blaming me that they have overbooked.
Booked for grandads 85th Birthday, on actual birthday. Cancelled 4 days before trip. Basic email, no reason givenTried to call but office obvs. shut early or just not taking calls. Ruined his birthday, been looking forward to it for months. Shameful.
I write in relation to the Northern Belle Company and the aborted Cheltenham Gold Cup Day Train Experience March 2023. In short, Northern Belle promised to deliver a race day experience costing £695pp, which was not fulfilled. A major selling point of the experience focuses on a six course fine dining experience on the return journey. Within ten minutes of the commencement of the return journey customers were informed this was not going to occur, and they would have to alight at Reading and make their own way back to London using another train operator. There was nothing wrong with the train. There was nothing wrong with the train lines. National rail was blamed. In retrospect there was indication that the event was not going to go ahead as sold/planned. (1) Due to other trains taking priority, the journey going was delayed reducing the race day experience, (2) the table layout was set four courses light and (2) the "memorable gift on departure” was left on the table. I do question whether the company knew well in advance that the event was doomed from the start, but of course refunding a customer in full prior to the event would not have suited. By way of compensation Northern Belle offered £50pp plus 20% reduction on a future booking. In quantifying the day, £50 compensation is not acceptable. After several communications with the company, allowing the Directors six weeks to consider the true circumstances and their responsibilities to their customers, I have received no response. I therefore deduce that it would only be fair for me to share this knowledge with others who potentially may consider booking with this company. Please steer clear.
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The train service was launched in 2000, after careful restoration by Venice-Simplon Orient Express.
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