Review Time
Extremely disappointed with my experience with No Sad Days. I ordered the Stranger Things design of their new crew necks, both a size Small and a Large. The small is great, however, the front Logo on the large is way off-center, so misaligned that it is the first thing people noticed when I wore it.
I emailed customer service and spoke with Aspen. After sending a picture of the off-center design, I was offered a $15 credit for a future order. How does that make ANY sense? Instead of doing the right thing and sending me a replacement with a centered and aligned logo, I am given a store credit to place another order, spend more of my own money, and HOPE that I get a crew neck this time that is properly aligned. Why would I spend more of my money with them when they couldn't even get it right in the first place?
I work alongside brands that fulfill clothing, and we have had issues before where a logo was off-center. We have always replaced this with a fresh, properly-aligned piece of clothing, never requesting for the customer to spend more of their own money to receive what they wanted the first time they spent money with us.
I let Aspen know my frustration in this "resolution." Aspen simply apologized and said there is nothing else that can be done in this situation.
This is embarrassingly poor customer service.
I'm never ordering from No Sad Days again based on this experience.
In both business and life, we don't always find ourselves in the best situations. However, it's our ability to recover that distinguishes us. I recently had a constructive conversation with a representative from the service, and we managed to find common ground. I value the transparency and honesty shown in resolving this matter. The service You all are great in my opinion! Thank you once more!
I received a shirt as a Christmas gift and contacted the support team the next day about exchanging it for a different color. I was told the order was not eligible for a return or exchange. Upon checking their website, I found that exchanges and refunds are only allowed if 'shipping protection' is purchased. This was not clearly disclosed during checkout. The return policy is unreasonable and misleading, so I cannot recommend this service.
I got a sweatshirt as a Christmas gift, but three days later, the print on the back started coming off. Customer service refused to assist me, citing that it was outside the return window, despite receiving it on Christmas. I wouldn't recommend this service as their products aren't worth it, and they don't seem willing to resolve issues.
I received a shirt as a Christmas gift and reached out the next day to see if I could exchange it for a different color. I was told that the order was not eligible for a return or exchange. Upon reviewing the website, I discovered that exchanges and refunds are only allowed if 'shipping protection' is purchased. This policy was not clearly communicated during checkout. It feels unreasonable and misleading. I cannot recommend doing business with this service.
I ordered shirts on November 11, and as of December 2, they still haven't shipped. Customer support is unhelpful and won't allow cancellations. I will avoid this service in the future, as they seem to hold onto your money without having the items in stock.
I bought some overpriced t-shirts before my vacation, but weeks later, there's still no delivery. They've refused to refund me, despite my multiple attempts to contact their support team. There are plenty of clothing options available, and I wouldn't recommend this service.
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