nuaire.co.uk

2.6
2.6 Based on 47 reviews

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Average Rating

2.6

/
5

47 Reviews

5 Star
36%
4 Star
0%
3 Star
4%
2 Star
9%
1 Star
51%

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Review Time

Wade Wright
If only more companies were like this

Noticed an odd connection hanging out when I removed a filter. Contacted support and quickly received an incredibly thorough response from Ian Whitehead explaining what I was seeing how it had happened and how I could resolve.

5
Date of experience: Mar 22, 2024
Diane Ross
Very poor quality equipment and doesn’t last

In November 2022 my MVHR system started to make a loud noise; I called out an engineer from a local company who said I needed 2 x new fans. The fans were purchased from Nuaire and the cost with the callout and fitting came to around £1500. The fans started making a noise again at the end of Feb 2024 and the engineer said I needed two new fans again as well as a circuit board. So after just 15 months the fans have failed; Nuaire were contacted in case there was a manufacturing problem but they wouldn’t do anything as it was outside the 1 year warranty period.Yes this is their right in accordance with their T&C’s but if their equipment only lasts 15 months I would strongly advise staying away from them.

1
Date of experience: Mar 17, 2024
Newt Carter
Very poor quality equipment and doesn’t last

In November 2022 my MVHR system started to make a loud noise; I called out an engineer from a local company who said I needed 2 x new fans. The fans were purchased from Nuaire and the cost with the callout and fitting came to around £1500. The fans started making a noise again at the end of Feb 2024 and the engineer said I needed two new fans again as well as a circuit board. So after just 15 months the fans have failed; Nuaire were contacted in case there was a manufacturing problem but they wouldn’t do anything as it was outside the 1 year warranty period.Yes this is their right in accordance with their T&C’s but if their equipment only lasts 15 months I would strongly advise staying away from them.

1
Date of experience: Mar 17, 2024
Alec Taylor
Social housing giant likes these units…

Social housing giant likes these units because its the cheaper option to thermal insulation which is recommended by @ "qualified Chartered" (RICS) building surveyors and in properties with severe cold wall bridges(no cavity) fitting fans meters above the target problem with 9ft cielingsso Nuiare indirectly is subject to solicitors damp disrepair compensation claimx2 and also noisy with running it at "off" is useless in a kids bedroom. predictibly this review will be countered by the suspicious great review lol..do the math!!!

1
Date of experience: Feb 02, 2024
Zorrglub
Way over priced but same for most brands

I've had a Flat master for a few years . Sadly just out of warranty. Easy to install and quiet but quite expensive especially when it stopped working and on inspection of the workings it's a very simple low consumption fan with a transformer. Something on the circuit board had blown and Nuaire doesn't supply replacements. My main problem is that given the components, this is hugely over priced. 20 v fan and transformer in a box basically.

3
Date of experience: Feb 02, 2024
Clayton Brown
Way over priced but same for most brands

I've had a Flat master for a few years . Sadly just out of warranty. Easy to install and quiet but quite expensive especially when it stopped working and on inspection of the workings it's a very simple low consumption fan with a transformer. Something on the circuit board had blown and Nuaire doesn't supply replacements. My main problem is that given the components, this is hugely over priced. 20 v fan and transformer in a box basically.

3
Date of experience: Feb 02, 2024
Social housing giant likes these units…

Social housing giant likes these units because its the cheaper option to thermal insulation which is recommended by @ "qualified Chartered" (RICS) building surveyors and in properties with severe cold wall bridges(no cavity) fitting fans meters above the target problem with 9ft cielingsso Nuiare indirectly is subject to solicitors damp disrepair compensation claimx2 and also noisy with running it at "off" is useless in a kids bedroom. predictibly this review will be countered by the suspicious great review lol..do the math!!!

1
Date of experience: Feb 02, 2024
Dicky Hughes
Bad products and bad service

Purchased a new build where this had been fitted by the builder to be green. ventilation unit has gone wrong just after 5 years and just out of warranty. Spoke to the firm they said that item needs to be replaced as they are not supplying new parts. also said that the fans were know to be faulty and can't be replaced. Not very green to be junked just after 5 yrs. Firms such as this trade on thei green credentials but it's all fake. My old boiler was 20 years old in old place and still got parts and serviceable. asked them for a call out to see and the recommendation was a firm that wants £400 just to see it.

1
Date of experience: Jan 04, 2024
Stewart
Bad products and bad service

Purchased a new build where this had been fitted by the builder to be green. ventilation unit has gone wrong just after 5 years and just out of warranty. Spoke to the firm they said that item needs to be replaced as they are not supplying new parts. also said that the fans were know to be faulty and can't be replaced. Not very green to be junked just after 5 yrs. Firms such as this trade on thei green credentials but it's all fake. My old boiler was 20 years old in old place and still got parts and serviceable. asked them for a call out to see and the recommendation was a firm that wants £400 just to see it.

1
Date of experience: Jan 04, 2024
Wilber Butler
We've had one for 16 years

We've had one for 16 years, no problems with it at all. It made a substantial difference to our house, with no condensation or dampness since the install.

5
Date of experience: Dec 12, 2023

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