Review Time
Have read the negative reviews but have to say my experience was not consistent with those experienced by others. My drimaster heat HC failed (not so good). I got prompt and concise technical email support but the unit was still dead. Discovered it was a month out of warranty but thanks to Ian at tech support Nuaire offered a straight replacement as a gesture of good will. Not having to spend on a replacement pretty much saved our Christmas at a time of financial pressures. Thank you.
Helped out a neighbour whose fan had stopped working. Quick call was answered by a person (yes!) and he established the unit was still 1 month inside the 2 year warranty.Posted out a new unit straightaway which arrived the next day.Aware of comments below, but my experience was top notch
Helped out a neighbour whose fan had stopped working. Quick call was answered by a person (yes!) and he established the unit was still 1 month inside the 2 year warranty.Posted out a new unit straightaway which arrived the next day.Aware of comments below, but my experience was top notch
Extract fan has gone on the unit already had multiple issues previously with the unit not working correctly. They've completely stopped doing parts for the unit so the only option you have is to replace the whole unit! Warranty has now been reduced to a much shorter period I imagine this is because the units break so easily. Everyone in my block of flats seems to be having to replace failing units! Tried to sell me a model up from what I needed which would have been £400 more. Overall I've just found the product really poor. It blows out freezing cold air constantly in the winter which I'm told it shouldn't be doing. If I have the same issues with this unit I definitely won't ever be using Nuarire again!
Extract fan has gone on the unit already had multiple issues previously with the unit not working correctly. They've completely stopped doing parts for the unit so the only option you have is to replace the whole unit! Warranty has now been reduced to a much shorter period I imagine this is because the units break so easily. Everyone in my block of flats seems to be having to replace failing units! Tried to sell me a model up from what I needed which would have been £400 more. Overall I've just found the product really poor. It blows out freezing cold air constantly in the winter which I'm told it shouldn't be doing. If I have the same issues with this unit I definitely won't ever be using Nuarire again!
Appalling company. Had problems with our unit being ‘stuck’ on number 6.( still under 7 year warranty )After months of phone calls/ advise - try turning off, reseat cables etc we were told if we bought a new unit we could send old unit to nuaire if it was faulty they would refund us. Final phone call to customer service advised us warranty was invalid as we had not bought new unit from nuaire. At no time was this ever mentioned. Could not find a new unit on their website hence the reason we bought from elsewhere!
Appalling company. Had problems with our unit being ‘stuck’ on number 6.( still under 7 year warranty )After months of phone calls/ advise - try turning off, reseat cables etc we were told if we bought a new unit we could send old unit to nuaire if it was faulty they would refund us. Final phone call to customer service advised us warranty was invalid as we had not bought new unit from nuaire. At no time was this ever mentioned. Could not find a new unit on their website hence the reason we bought from elsewhere!
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