Review Time
I ordered a sweater (Marais knit green sweater) the shipping went well, but the product was too big so I decided to make a return and the size i wanted was out of stock. I waited almost 2 weeks while being on the notification waitlist for the size (without even knowing from them if they would have ever restocked the product or not), nothing happened so this time, tired of waiting, i wanted to make just the return so as not to keep a product i won’t wear and to do so i have to fully cover the return fees. So basically between the shipping and return i spended €15 just to have nothing and can’t even recycle the discount code for the first order
I placed an order on 28th November 2025, and as of 11th January 2026, I have yet to receive any updates or tracking information. I have reached out to the support team several times but only received automated responses. My requests for human assistance have been overlooked.
I am quite disappointed that changing the product size is not an option and that customer support is based on AI instead of real human help. I purchased a T-shirt for my boyfriend, but he preferred a different design, so I exchanged it. Unfortunately, I mistakenly chose the wrong size during that process. I reached out to the support team to see if they could assist me in changing the size, but all I received were automated responses from an AI. Although the bot mentioned a human representative would get in touch, that never occurred. Consequently, I had to place a new order and incur an extra €8 in shipping fees.
Placed an order for 350 euros with several hoodies and tees. One hoodie was too small since the website didn't provide height information for all models. I switched to a larger size, but when it arrived, the design was completely different. I tried to request a refund, but the website wouldn't allow it, stating that refunds aren't possible if a size change has been made. This policy wasn't communicated anywhere. I've sent multiple emails but received no response. Everything seems fine until a problem arises, and then it feels like you just lose your money. I highly recommend checking the number of negative reviews and reconsidering your order.
The information on the website indicated that my order qualified for free delivery, but when the order arrived, I was unexpectedly asked to pay an additional £98, which is unacceptable. This is quite misleading, especially since the order wouldn’t be delivered unless I settled the courier's fee. If the website promotes 'free delivery,' the payment for the courier should not fall on the customer.
I placed an order on Black Friday, expecting a smooth process. However, just 8 days later, I was notified that the item was out of stock, which was quite disappointing. Due to this delay, I had to spend more money on a similar item on December 3rd, as the Black Friday deals had ended. This situation could have been prevented with better inventory management or timely communication. I am still awaiting my order, and now there's an added issue: I will soon be going on vacation, making it impossible for me to collect it. Overall, this has been a frustrating experience marked by poor communication, delays, and unexpected costs that I shouldn't have incurred.
I ordered a jacket for my son, and it still hasn't come. The delivery service is asking for £85, and I've sent five emails without any response! I'm extremely disappointed with this service. I wouldn't recommend ordering from them due to their poor customer support.
I placed my order on November 29, and now it's December 14 with no updates. The status still shows as 'ordered' and not even in preparation. I get that delays can happen, especially post-Black Friday as mentioned in your email, but I expected a higher level of professionalism. I won't be ordering from you again.
I made my purchase on December 2nd, and there has been no status update. Ten days have gone by, and I can't reach anyone except for the automated email replies. This was meant to be a Christmas gift, and now it seems it won't arrive in time.
My order arrived incomplete, and when I contacted the support team via their help email, I only received a response from an AI agent. It's been a week, and no one has followed up on my emails or reached out to resolve the issue, whether by sending the remaining items or issuing a refund. I attempted to log into my account on the website, but I never received the password reset email. The service might seem appealing, but their customer support is far from the positive experience they aim to provide.
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Nude Project is a ready-to-wear label founded in 2018 in a small dorm room by two friends eager to create something different. Our garments aim to inspire the new generation to pursue their passion, whether or not it is the traditional path, by empowering artists to create without fear of judgement.
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