Review Time
I’ve been using Nutrafol since 2016 and I see little difference in hair growth I have a very distinct hair loss on my hairline which is still visible. The other complaint I have is the price. I take 4 pills a day which is a lot. I’m searching for other alternatives in the market for hair loss treatment. I found one which is cheaper and BBB rating at 4.71/5. I think I’m going to give it a try
First of all, I never signed up for subscription. Only the 30 day trial. But I got stuck with it. I had a delivery that came without my ordering it and when I tried to cancel it and send it back the lady said well just keep it for half price since it’s already there and we will go ahead and cancel the subscription that I never requested in the first place, so then I get the same thing the following month. Well, I contacted PayPal and was able to cancel the subscription through there and ask them to give me my money back thankfully before this one arrived! Let me also mention I have less hair than what I started with after two bottles of taking each day daily diligently. Customer service hold time is FOREVER! Don’t even try to reach them by phone! Better success with email. But your cancellation will fall on deaf ears at any rate. I had to get PayPal involved. The product doesn’t work. It is the absolute worst. Just doesn’t work at all. My hair thinned worse. And I was shocked due to the cost. PLEASE DON’T WASTE YOUR TIME ON THIS PRODUCT. I AM BEGGING YOU. People are not making up these reviews. I have nothing to gain by criticizing a product, especially if it worked. Why would anybody do that! Nobody would. Nobody’s going to criticize a product that worked. As a matter of fact they’re likely to tell any and everyone they know. When they find a good thing. Not the case here. When I tell you, my hair got worse. IT GOT WORSE! DON’T GIVE THOSE PEOPLE, YOUR CARD OR BANK INFORMATION. IT’LL TAKE AN ACT OF CONGRESS TO STOP THOSE ORDERS I PROMISE YOU.
Complete crab company! they almost $300 and it literally did nothing. My hair was falling out and handfuls. It did not slow down at all after over 2 1/2 months and when I told them, they said they only have a 30 day moneyback guarantee I said who only gives it 30 days to see a change that makes no sense.!! So they pretty much are a complete scam if you can only get your money back after 30 days! obviously people are going to give it longer than 30 days to work!
I ordered this product and was charged twice but only received one order. (I never opened the box I received because I wanted to make sure everything was resolved before I started using the product). I called, emailed and used the chat box to try to get a resolution. I have been doing this for over 3 months. Finally, today I received a phone call from an actual human being in the Nutrafol Customer Service Department. They agreed to refund the money for the product I never received. However, I was told it was too late to return the one box of product and receive a refund. If they had only had proper customer service to begin with I would have continued paying for the subscription and been a happy customer. I never even got a chance to try the product. If I could give Nutrafol no stars I would have.
6+months and my hair is shorter and more fragile now than when I started taking this supplement EVERY DAY. Zero customer service and $500 later I would advise anyone looking at purchasing to think twice. Nutrafol is definitely the best marketing scam I have encountered in 20 years. Their 30 day money back guarantee is this short for a reason…….. it DOESN’T work🤦🏼♀️
The reason why I rated this 5 because when I shared that it’s not working for me they refunded me without me even asking, I thought they’re going to push me and really asked what is my challenge. It’s not for everyone but I love that they do not trick people and sincerely wanted their product to be effective. Integrity of a company is rare these days
Adding another negative review for horrible customer service and autorenewing without reminders/authorization.This company is purposefully avoiding sending email reminders to customers in order to increase their LTV for subscription customers. It's predatory and will cause them to lose customers in the long run. Had I been sent an email reminder, I would have been more likely to pause my membership, but now I want a full refund and cancelation.
I believe the supplements made my hair healthier & grow faster. However, I signed up for auto - ship & when I log into my account, there's no way to cancel the autopay or to cancel the account. I tried "customer service" & there are no humans to help you cancel - so you're stuck with getting charged every month until the end of time - or until your credit card expires like mine did.
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