Review Time
I ordered a beautiful bracelet but it never arrived. Turned out order wasn't processed and it never arrived. It was a present for my Daughters birthday meaning she didn't get her present. It was then cancelled by an over-eager member of staff without my consent. The owner of the company was absolutely wonderful and sent me the cancelled order for free whilst admitting the mistake. I mean how is that for customer service.Sarah all I can say is thank you so much for your honesty, integrity and sincerity. The bracelet is stunning.
I bought a bracelet for my mum’s 60th birthday, expecting it to be a special gift. Unfortunately, the whole experience has been hugely disappointing.Delivery was slower than advertised, though it did arrive just in time, so I overlooked that. However, the real issue is the quality. Despite being sold as silver, within just a few weeks, it tarnished. The bracelet developed grey patches where the silver had worn away.I contacted customer service, which was ignored. Other than receiving an automated acknowledgement of receipt, I heard nothing further. My mum then followed up herself, only to be met with rudeness and unprofessional responses. She was told, patronisingly, that she shouldn’t have worn the bracelet so often, comparing it to “not always wearing your best pair of shoes”, and was flatly told the bracelet couldn’t tarnish, despite clear photographic evidence to the contrary.Not only was a replacement refused, but the dismissive and insulting attitude added to the frustration. What should have been a meaningful gift has turned into an embarrassing waste of money.The product quality is poor, the customer service appalling, and the advertising of a good quality silver misleading. At the very least, I expect a replacement to resolve this situation.
Having read some of the negative reviews after placing and paying for my order - I was quite concerned if I’m honest. However, my order arrived within 5 working days as stated and was packaged very well. It has been made to a high standard and is good value for money. Many thanks
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I began Oh So Cherished as far back as 2006 and still thoroughly enjoy it! I Design and manufacture beautiful collections of personalised jewellery and elegant personalised leather guest books for weddings and special events. I focus mainly on detail, care and quality sourced components above everything else. I love nothing more than creating a treasured gift for all those special moments in someones life whether it's a grand world adventure and a St Christopher is needed or a beautiful elegant condolence book to mark someones life.See more
