Review Time
Zero stars. I have never had a more ridiculous experience with a company. The clothing items I purchased were terrible quality and did not fit. The process of trying to return them was unreal. Do not recommend ever buying anything from this company.
I spent approximately $500 on clothing from this website. The shipping took significantly longer than advertised, and the items didn't fit properly. I was charged $120 to return the items, which I had to cover myself. Now, three months later, I still haven't received my refund, and I don't have any of my clothes. This website feels like a scam. Their customer service is unresponsive, and I would advise against making any purchases here.
I am currently facing numerous challenges in my efforts to obtain a refund. It seems I may need to resort to small claims court, as the responses I receive via email are becoming less and less helpful for initiating a return. I strongly advise steering clear of this company. The fabric quality is quite poor, and the sizing is inconsistent; the medium was larger than the large.
Customer service is lacking; I reached out twice via email without any response. They seem to be stalling. I ordered a coat for cooler weather, but the parcel has taken so long to arrive that I won’t be able to use it since it's warming up. I’m extremely disappointed. The website advertised express 2-day shipping, but that wasn't the case. If they cannot send my parcel for any reason, I want a refund, but they are not taking any action.
The reviews surrounding 'old money' clothing collections are largely negative, with numerous customers claiming that the websites are fraudulent, failing to deliver products, ignoring refund requests, and offering low-quality items. Many describe inadequate customer service and products that are often cheap, poorly constructed, and sometimes inaccurately sized. It's essential to exercise caution and thoroughly investigate specific websites before making a purchase, as positive reviews on the brand's own platform or misleading Trustpilot feedback may not accurately represent the true customer experience. My experience with the old money collection aligns with these concerns. The positive reviews seem to be written by the same individual, likely an employee. My order took weeks to arrive, and when it did, the item was poorly tailored from inferior fabric and did not fit. When I attempted to return it, I encountered significant resistance, with a list of reasons provided that would allow them to deny my refund based on their so-called 'policy.' Potential buyers should be wary; this company appears to be a scam.
I attempted to return several items due to incorrect sizes, and half of my order was wrong (wrong sizes and colors). Instead of assistance, the company initially imposed unnecessary obstacles to the refund process. I had to provide numerous photos and exchange about six emails before the refund was even started. Now they want me to ship items back internationally, despite advertising a local return address that is suddenly 'not working,' leaving me to cover around $70 in return shipping costs. Overall assessment: The website is attractive, but the clothing is low-quality, cheap products with poor control. As a customer, you face the repercussions. Their refund practices and lack of responsibility are far beyond mere unprofessionalism and feel almost fraudulent.
Avoid ordering from them! They accepted my order but later claimed they couldn't ship it and promised a refund within 20 business days. Over a month has passed, and I'm still waiting for my money, with no solid updates. This site is a scam.
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Dress with class - Men's Fashion with an Old Money Attire.
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