Review Time
I bought two pairs of earrings advertised as silver. I haven't even worn one pair yet, but the pair I wore occasionally started to tarnish. I tried cleaning them, but they kept changing color. I took them to a jeweler who confirmed they are not actually silver. They are selling fake jewelry. I wouldn’t purchase from here again. I can't return them as they’re out of warranty, and my attempts to contact them have gone unanswered.
Items were left on my doorstep, visible to anyone passing by, even though someone was home to accept the delivery. My signature was forged on the delivery slip. Customer service was dismissive and not very helpful. I won't be ordering from here again.
I have bought 4 Olivia Burton watches in the past and always been satisfied with them. My attempt to buy one as a present failed.Having received multiple emails from the company offering 15% and 20% discounts, I had hoped to make a purchase. On every attempt, after inputting credit card details, I was told my purchase couldn't be made. I contacted the company on each failed attempt. First of all they blamed it on the credit card company (I used 3 separate cards) but then said I should try Paypal. I did. This also ended in failure. As if this weren't enough, my final message from the company having told them that this too had failed was very sarcastic. They used multiple question marks ( to mock my questioning of their IT systems) and hoped I would "stay safe and have a great day". Wouldn't use the company again, despite the quality watches.
Returned an item on 4th July, they received it back on 7th July, after contacting them twice and being given different information both times I still await my refund of £85 It’s been 3 weeks how long does it take !!!! Really disappointing and frustrating
Poor Customer Service – No Help for Missing OrderI ordered from Olivia Burton and never received my item, even though it was marked as delivered. When I contacted their customer service, they simply told me they couldn’t offer a refund because the package was marked as delivered – even though I never got it. They gave me no real solution and just told me to take it up with my payment provider.This was incredibly frustrating and disappointing. I expected better customer service, especially for an issue like this. I won’t be ordering from them again.
When the pearl earings and necklace arrived I was totally shocked to find each item wrapped up in see through plastic. The necklace was rolled tight and looked exceedingly cheap and flimsy, if I removed it from this package I couldn't return it! Considering both items were nearly £100, there was no way.I was keeping these. It wasn't easy to arrange a return but I got there eventually. Now I am waiting for refund. My advice is don't buy from them.
Beautiful watch, loved the pattern on the clock, but the watch strap which I learnt was vegan has let it down. I had to send it back after a few weeks due to it beginning to fall apart and have had a replacement strap which is also now doing the same thing. Love the watch but don't recommend getting a vegan strap especially if they do not stand by giving a replacement or fixing it - which they were reluctant to do the first time.
Chain was too flimsy and kept coming undone. I ordered the encircle chain, delivery was great and when it arrived I was really pleased with it, although it was heavier than I thought it would be. The chain/clasp came undone numerous times and the first couple of time I thought it was the way I done it up. I had someone else do the chain up and it still kept coming undone, fortunately I always managed to to catch it. However I had it for all of a month and eventually it got lost. Made this a very expensive treat. Such a shame as it was so lovely.
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Olivia Burton is the British accessories brand founded in 2012 by best friends and former fashion buyers Jemma and Lesa. Named after Lesa's great aunt, the brand takes inspiration from vintage finds and the latest catwalk trends to create watches and jewellery with extraordinary attention to detail. Pieces are designed at the brand's pretty London studio. Expect pretty prints, must-have colourways and the most innovative design details.See more
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