Review Time
The service is TERRIBLE. I ordered food to be delivered AFTER March 5th because I am not at home. They disregarded me and sent it immediately so it's sitting out in the sun in Florida while I am away. I emailed/texted, God forbid they speak to you, because I want a refund and they don't respond. This is a Spanish company, not American. I have read many reviews of dogs being sick from the food.
I have owned Shih Tzu pups for 50 years and the two rescues I have now are the pickiest eaters I’ve ever seen. I’ve tried all the various human grade foods out there and they end up in the trashcan. I saved the best for last as they will actually eat Ollie both baked and fresh. Ordering is easy they sent me samples of the baked last time, girls loved the beef so I added it to my order today. Also, I’m in my 80s and I have arthritis in my hands. Of all the brands I’ve tried this one is the easiest to open. Customer service is great. Highly recommend.
When my German Shephard stopped eating we immediately took her to the vet and they ran some tests, while waiting on the results to come back a friend of mine gave me a couple packs of Ollie to try and she LOVED it. I Immediately placed an order and it arrived two days later very well packaged and still frozen. Unfortunately the days that followed my Shepherd began to further decline. The results came back that she had stage 4 large cell lymphoma, we were told we should have a month or so with her but that wasn't our case as hers was a very aggressive form and sadly she passed away 8 days after her vet visit. I am so beyond thankful we had something to feed her when she wouldn't/couldn't eat anything else, its comforting knowing she wasn't hungry in her last days. I emailed Ollie to let them know the circumstances and that I would no longer need the subscription. Annie responded with a very touching and compassionate email, not only did they cancel the subscription promptly they also refunded my first order, unrequested, reflecting amazing customer service and demonstrated that they're a company that cares. If you're looking for a healthier option for your dog, I would highly recommend giving them a try! I will forever be thankful on behalf of my sweet girl!
Ollie's delivered today-exactly when they said they would. I had called and asked for the delivery to be moved to deliver sooner than the original time. I didn't think they could because this was short notice. But they said yes and they did it! The food was still frozen and nicely packed. Last week I had to call customer service and the young lady who took care of what I needed did so quickly, nicely and very professional. One of the best customer service calls I've ever had. So I'm sticking with Ollie's.
2 of my 3 dogs eat practically anything. My 3rd is the pickiest eater( like his human mom). He loves Ollie. I have tried several other delivery services as well as raw food, which my picky eater won't go near. I found Ollie the best quality, easiest packing and love the storage containers.
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Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog. See more
