Review Time
Their customer service is top shelf! I received some underwear that didn’t quite fit right, asked if it was possible to exchange/return and they were so nice! Not only did they provide me with a different size without any hassles they said I could keep the originals and donate to someone who may be able to use them. You don’t come across a company like this very often. Highly recommend them!You’ve literally got nothing to lose!
UPDATE: very quick reply and resolution from Olora. They’ve sent me the additional 3 items. Do size up though, and it may take a couple of uses to get used to the fit. I have just received my order and found the thong quality to be okay but the gusset a bit narrow despite having sized up as suggested by other customers. I don’t want to go through the hassle of returning/exchanging so will keep them. However, my main issue is that I purchased these in the Buy 3 Get 3 Free offer and have only received 3 items instead of ^ which makes this product really expensive for what it is.
I had an outstanding experience with the online customer service team! From the moment I reached out with a question, I was met with fast, friendly, and knowledgeable support. The representative (Emily) was patient and took the time to understand my issue fully, answered all of my questions, and offered guidance every step of the way.What really stood out was their responsiveness — I received a reply within minutes, and the entire issue was resolved much quicker than I expected. They went above and beyond to ensure I was satisfied. In a world where good service can be hard to find, this team truly exceeded expectations. It’s refreshing to interact with a company that genuinely values its customers. Highly recommend!
One of the best customer experiences I have had. For a small company, they know how to do it right. They were super fast to respond and help send out a replacement as my original order was too small. If you are thinking about buying from them, do not hesitate! Great company.
I know this may sound obvious to a lot of you, but check your SPAM, if you haven’t seen order confirmation or tracking information from a company after purchasing, BEFORE freaking out. Olora are extremely helpful when it comes to customer enquirers or concerns, I am super excited for the underwear to arrive! I got them at an exceptional price and I amreally looking forward to feeling confident going to gym in tight leggings and not having to do constant checks in the mirror.
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