Review Time
My contact was with Stefan Brady throughout the whole business of buying a used Kona online was a pleasant experience. This was further enhanced by my delight with the car and the price asked for it.Highly recommended. Terry Messenger
Excellent, From walking in to see the Omoda 5 and choosing my vehicle and to picking it up, was a very pleasant experience, all staff were very very helpful especially Aatif Hussain, who was my direct point of call, he truly made the experience a smooth one and got me in my vehicle promptly and offered any help if I had any problems or anything I wanted to know about the car. The car is a dream, fantastic to look at and driving experience you only wish for. Thank you so much.
Avoid - OMODO JAECOO (GROUP) FINANCE COMPANY (CREATION FINANCE LTD)I TOOK the finance company to court winning £40,000 picture enclosed they hide from the English Address in BELFAST so british courts cannot nor BALIFFS cannot attend they finance company, they our dishonest having traded since 2005, this company providing finance for OMODA & JAECOO have 100s of court judges against them & ignore all communications courts & baliffs to get your money back !! AVOID OMODA & JAECOO & CREATION
From the start of looking for a car, I was advised of Omoda so I found a local store in Bury. The salesman was lovely, really helpful. They even got me the car from China in 2 weeks, which I thought was rather good. They topped off the sale with free tax for a year, Omoda mats and £500 gift card. So my deposit was paid and I got the ball rolling. The salesman had to take time off work for family reasons. So that’s where it all starting go down hill. It came to the 2 weeks so I requested an update once, twice, three times, I actually lost count how many times I called and I was told the manager would call me back but he never did. Eventually another salesman informed me that my car was arriving. I collected my car and the original salesman was back and again he was lovely, really helpful. I was told the car was taxed and the £500 gift card would be with me in a couple of weeks. This didn't arrived after the 2 weeks and was later informed I had to apply for the gift card, so I gone to do this but the deal had finished. So I spoke with the salesman and he was on holiday so advised to speak with the manager. He replied to my first email but after that I heard nothing and now not replying to my emails. So the gift card was a con to get me to buy the car. I will never shop here or even recommend this brand ever again.
Endeavour Omoda & Jaecoo Watford... Where do i start, i have made a conscious effort to withhold my comments giving them an opportunity to fix, but no surprise 3 months on still nothing .. 1. Not not use this dealership unprofessional would be an understatement, Dear Customer Service,I write regarding my very new purchase of my Jaecoo7 deluxe from your watford branch My disappointment started with the lack of responses despite many calls and uncountable Whatsapp messages (15) starting on the 4th April 25, two visits to garage one to value my car. I finally got a test drive on 19th May 25.My Car had previously been valued at sight unseen £8k straight from the book by sales , however on the second visit with the car it was noted that it was in excellent A1 condition and likely to reach a little more than 8k .. The test drive went well and my decision to buy was within the hour.The paperwork started as did the part exchange process turning in to a unprofessional situation, being told that my car had £15k outstanding and a discrepancy with the mileage, neither of which were correct and could not be explained, having contacted my last dealer from the showroom to confirm i purchased the car cash and that the mileage matched the MOTs with no irregularities, yet the sales team went on to say they could do nothing offer 5.5 for my car.. Part of my deal included ceramic coating that was sold to me as a different cost to that applied to the original email as was the three year service plan see below example. Notwithstanding the cost of the Ceramic coat, having had the car for two days it was very clear that the coating had not been applied to either the inside or externally.. I have had 4 Grand Cherokees all with Williams ceramics coating. I am well aware of its capabilities and the way it works, I had not been given my warranty certification and Gardex did not have the registration.I made a call to Gardex directly and discussed with them the obvious issues. They agreed that the ceramic coating and the issues would suggest it had not been applied , on challenging the dealership they made no real case nor did they make any challenge and said they would take it back in and do coating, this suggests it was not undertaken in the first instance. three documents as part of finance . Not only were these not discussed with me specifically the Disclosure , but the customer Signature is not mine ( Fraudulent ) nor were they a close attempt. Subsequently I had to have this issue raised with the salesman, notifying him of the significance of the action, then dealing and signing them when I picked up the courtesy car. this is something I still need to discuss with the finance company and FCA. Day three the car developed an issue with Alarm, the locking processes being somewhat erratic and the horn continually sounding even when driving. a call to the dealer was of little use saying they could not have it in until the following week .. When the alarm sounded the only way to silence was to disconnect the battery. Looking on Various forums it appeared to be a software issue and something that needed to be dealt with by the dealer. Car was finally booked on Monday 2nd for the following items 1. Radio not working 2. Alarm issue 3. Scratch on driver screen ( pictures available)4. Application of Ceramic Coat ( pictures available)5. Unfinished carpet in drivers footwell ( pictures available)I have been chasing all last week including Saturday with no update. I chased again this morning and left a message, final had a call at 15.50 today to say I can pick up my car but it is not finished ?? My Response was obvious. Why would I want it back if it's not completed, the response was the Radio update was to be ordered, the carpet had been forgotten and the screen had not been replaced because it needs the service managers sign off, they could not find an issue with the Alarm , but undertook a reboot anyway .. its goes on , when it was returned for the radio it came back with a scratch on the rear quarter, after discussions on site with manager agreed to fix .. three months later 6 emails to customers services , another joke, two emails to Cherry in China no response, one email to area director no response the only thing completed is ceramic coating , two phone calls last week from Customers services call 1.. 3 seconds call 2 the same , then an email to say they tried to call but i did not respond .. answered email within 1 minute of the call and as yest still no response ... To be fare the car is OK but STAY AWAY FROM THIS DEALER
Fantastic experience from first phone call to picking up my new car. Polite, professional, attentive, responsive, efficient and very helpful is what I experienced. If Carlsberg did car sales, this would be it 😀.Been buying cars for many years. This experience with Wellington Motors was stress free and actually fun. The best experience ever.Traveled across the country to get to this dealership- absolutely worth every mile and penny spent on train Journey. They picked me and wife up from station and looked after us until we drove away with an amazing car.I would recommend this dealership and team to anyone wanting a new car.
Owned my Omoda E5 since March following bad experience with a Smart #1. Comparing the two cars, I prefer the Omoda. However, like many others I have issues with DAB radio reception. In short, it’s pretty useless, and as an aside, the app could do with a makeover…… not as good as Smart.In 2025, to produce such a good looking car with lots of great features and fail on the basic fundamentals of radio reception and a poor app is shocking.Come on Omoda, if you want to grow, get your software act together and resolve these issues.
As a Jaecoo owner, I am utterly appalled by both the quality of my new vehicle and the complete disregard shown by Jaecoo UK for their customers. I purchased this vehicle, taking delivery on March 4th, 2025, and it has been plagued by fundamental, persistent issues from day one.I formally lodged a detailed complaint via email to Jaecoo UK on June 10th, 2025, outlining multiple significant problems that render the vehicle not fit for purpose. These issues include:Driver's Seat Memory Function: Consistently fails to memorise the driver's seat position, despite multiple attempts to rectify it at the dealership.Voice Activation System: Unreliable and often completely unusable, offering only random, unhelpful information.Radio Functionality (DAB & Mute): The radio randomly cuts out and restarts, frequently muting for no apparent reason, making it unusable.Display Mode Reversion: Despite attempts to set the display to "dark mode," it consistently reverts to "light mode" after inactivity.Despite the gravity of these issues, and despite having owned this vehicle for over three months while faithfully making three monthly repayments (with a fourth now due), Jaecoo UK has failed to even acknowledge receipt of my formal complaint, let alone provide a response. It has been over a week since I sent a detailed letter outlining my profound dissatisfaction and significant inconvenience.This silence is unacceptable and demonstrates a shocking lack of customer care. It strongly suggests Jaecoo vehicles were prematurely released to market with unresolved basic functionalities. I expected a functioning vehicle and proactive customer support, not a faulty product and complete ghosting from the manufacturer.Potential buyers beware: Jaecoo's quality control is questionable, and their customer service is non-existent when you need it most. I am left with a substandard vehicle and zero communication from the company responsible. This experience has been extremely disappointing.
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