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I have logged for service and i got a call from few local support team, they told me to do repair locally so that we can pay you by phonepay or etc. So i asked them to send mail on this and also list of items to be covered and not covered under warranty but they denied.Due to escalation of case few guys called me and told the same thing, they introduced as regional manager and he promised me like ' you do repair activity by OEM money will be paid that time and he gave local support guy number for coordination so i accepted i did the repair, they asked the images of faulty parts and unit, i shared the same after that no update from them. Instead of instant payment (as they promised) they told me to wait for 2 days for approval and process. Its been 3 days now.Your team not aware on components under warranty or not even though after one week. Even I asked them (ur team) whether UV lamp will cover or not ( as per blustar it will cover if it will be in warranty) are not aware and told me to do repair and share the images will get approval and pay you in 2 days. Before replacing i Clearly asked like it will not cover tell me I'll stop swaping and bypass the same time being so that I can check with oneassit customer care. He told no issue do the repair.Now he is not responding and ur regional manager telling as it will not cover, multiple i asked to share the list of items to be covered but not share. And talking without knowledge about warrantyIn terms and conditions it's clearly mentioned as "Extended warranty will replicates the manufacturers warranty" so it should be cover what and all will be covered by OEM (Bluestar).
One assist ki service bahht achi ha aur customer support bhi bahut acha ha specially Sharvani G ka nature bahht acha ha aur unki baat karne ka tarika bahut acha aur unhone sabhi problam ka solution bahht ache se kiya mujhe bahht JyDa acha laga
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Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India.
Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives.
Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones.
Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.See more
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