Review Time
I received my order on 12/22/2024 but only opened it on 1/15/2025. This delay was unusual as my packages typically arrive on time and are correct. Upon reviewing the policy for missing items, I noticed a 14-day window. As a loyal customer and product reviewer, I sincerely hope they resolve this issue, or I may reconsider shopping here. Always remember to check your packages promptly, regardless of the company's reputation.
I was looking for the same wig my sisters bought from a local shop, but they were out of stock. I searched online and discovered that a certain platform had it available. I made the purchase and was impressed by the fast delivery and the significantly lower price compared to local beauty supply stores. Just a heads up: if you decide to return an item, be mindful of their return policies, as they charge a restocking fee and have discretion over refunds. Handle the package carefully upon opening, as a damaged package could lead to a denied refund. If everything works out like it did for me, you'll have no issues—the quality is outstanding!
I consistently receive my packages on time. When I encountered an issue with a product leaking in my shipment, the support team promptly credited me for that item. I placed another order, and, true to form, the products arrived as anticipated.
I have been shopping online with this retailer for around 11 years, and they consistently provide excellent products. The only potential drawback is the shipping times; free shipping usually takes about 10 to 14 days, and the expedited option isn't much faster unless you opt for overnight shipping. However, if you're willing to be patient and order in advance, you'll be satisfied with your experience.
I cannot recommend shopping with this company after they banned me over a PayPal dispute; I provided proof that a product spilled in the packaging due to their inadequate packing. They stated their policy bans anyone who opens a PayPal dispute or chargeback, which I was unaware of. The dispute was merely to prove the product was damaged and poorly protected during shipment. After 20 years as a customer, this is how they treated me over a dispute regarding a damaged item. I plan to report this to the Better Business Bureau to inform others about their practices. It’s frustrating to receive a damaged item due to their shipping issues and lack of customer support. When I called to appeal the ban, the representative was unhelpful and insisted it was policy. I did get a refund for the damaged item, but they have permanently banned me. I've seen this happen to others, and now it has happened to me. They seem indifferent to customer care and focused solely on profit. Fortunately, I found another beauty supply store online that offers better service and lower prices.
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SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.See more
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