Review Time
Ironically, the review below mine is almost identical to what happened to us. I ordered a Batman costume as well on September 20… I emailed many times since the beginning of October. First, I was told it was still with the tailor and it would ship the first week of October… then they responded to another email and said it would now ship the following week after that… then they emailed saying it finally “shipped” on October 16th, but it was only a label created with no changes all the way up till today where it still says label created and they finally just said “sorry, the courier lost it, we will issue a refund.” STAY AWAY from this company, if you expect there to be even the most remote amount of customer service because it is literally nonexistent. The only person that responded to anything would never answer any questions with detail and barely even spoke English. It was never about the money. It was about relying on my order as a costume that I needed… and then stringing me along for weeks so that I couldn’t find an alternative plan. If I wanted to just lend my money for a month to some shady company at the cost of also completely ruining my Halloween plan, I would have.
Ordered a extra large going by their measurements chart and a large for my girl friend. Not even close. It was wayyy to short on mine and way to long on hers. I have ordered costumes before and have not had a problem with getting the correct size. 275 dollars down the drain.
No update on costume. Put extra money for faster shipping and lack of customer service. Genuinely just a business with no integrity Edit: so with luck, my costume came 2 hours before my event. However, I already bought a last minute cheap costume since I had a themed outfit with a group of friends. Had the company told me the exact date, I would’ve save 75 dollars. Now the costume. It’s actually pretty good! Fits very comfortably but it does rip easily. Got a lot of compliments for it. If you don’t know anyone that can sow then perhaps a larger size is good just to be safe. If interested, get your costumes from this company no later than the beginning week of August.
This might’ve been the best overall experience I’ve ever had with a company. I placed an order for a costume (ordered the homelander costume) on the 1st of October for a Halloween party I have on the 24th. It clearly says on the website it takes a few days, maybe up to a week to tailor make the costume for you, and then depending on the shipping option 5-10 days to get to you, they’re very clear. Being that I ordered this in the busiest time for them of the year, right before Halloween I was freaking out that I wouldn’t get it on time. Not only did I reach out to them by email and get a response, they continually answered me with updates every day, when I expressed concern around the 6th, they guaranteed me it would be here in time and (FOR FREE) upgraded me to expedited shipping to make sure I got in in hand on time. I got my package yesterday (the 17th). That was the best customer service I’ve seen and I could’ve left a 5 star review off of that alone. Now let me tell you about the costume, this thing is so ridiculously detailed it’s actually unbelievable, I tried it on, and it looks like they took it directly off the tv production set. The detail on this costume is unbelievable, it’s obvious it had to be tailor made, the boots are so impressive, the sizing on their website is very accurate and it’s just overall the best version of a costume I’ve ever seen. Keep in mind, this is high end and you’re going to spend a lot, this isn’t your normal $50 costume you get last minute from spirit Halloween, be prepared to spend in that $150-$200 range, (I’ve never done this before either). But the quality is so above and beyond, it is way worth it, I’m gonna wear this for years and any time I ever need a costume in the future, I’m sticking purely with this company only. One hero suits is really an unbelievable company, thank you!!!
Amazing quality and support I won a suit from a giveaway on Instagram not only was it high quality but they shipped it to me super fastUpon receiving it there was damage to the mask from shipping a quick message to customer support and they had a replacement shipped to me within a week 10/10 recommend
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Come to OneHeroSuits to find the high quality SuperHero Cosplay Costumes and Movie or Game Character Cosplay Suits and Outfits! Dress up like SuperHero!
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