Review Time
Buyer Beware. Bought a Daytona Oysterflex. Sent me a defective watch. Visually looked great when received. The Buckle and clasp were noisy and loose. A screw almost fell out that holds strap. The movement broke a few weeks after delivery. They made me send them videos which I provided. After that they ghosted me. No response. They do not honor their warranty. Poor service and poor quality.
Buyer Beware. Bought a Daytona Oysterflex. Sent me a defective watch. Visually looked great when received. The Buckle and clasp were noisy and loose. A screw almost fell out that holds strap. The movement broke a few weeks after delivery. They made me send them videos which I provided. After that they ghosted me. No response. They do not honor their warranty. Poor service and poor quality.
Don't trust these people! I ordered a watch that was supposed to have a 200mm band and received a band that was 172mm. The watch doesn't fit and the bands cannot be replaced, you need to replace the entire watch. I talked to them and sent a pic of the band. They told me too bad.
Watch came in with broken charging cable. I’ve contacted support. 03.01. No answer till 10.01, after I wrote 2nd time. I’ve attached a video and described situation. You can clearly see that cable does not work. In response I recived info that I can send back the whole thing for examination or if I’m interested buy a new cable for €20. INSANE. not recommend to anyone. Also my reaction is caused by quality. Maybe it looks nice, (that was main requirement when looking for this watch), but from tech side it’s terrible. You can find similarly looking watches for much cheaper, I chose this one thing that with much higher price comes quality. Poor me thinking that. Screen resolution is a joke form customer in this price range. You can see individual pixels. For €200! Don’t recommend smartwatches from that company to anyone.EDIT:Thanks for your reply. I have bought third party cable for €2, it’s even better than the original one that came with a watch and that you recommended me to buy from your store for €20. And the most important thing it works, what unfortunately I can not say about your product. Case closed. Still don’t recommend buying smartwatches form this company.
I have bought a watch on the 10th December 2023, today 23rd January,2024 I still haven't received my parcel and despite the numerous messages and emails, no one has responded to me. So, I believe that this company is fraud.DO NOT BUY FROM THEM...
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ONE was born from the visionary idea of its founders, who dreamed of one day creating unique, quality watches accessible to all. It was in 2003 that, at the right time, fate crossed two paths: the experience of distributing watch brands in Portugal with the heritage and passion of a watchmaking family.
For ONE the ability to create and develop watches is combined with history and knowledge of tradition. Over the course of 20 years, the brand that was born with a watch on the wrist, is now sold in more than 300 partner retailers and has grown and evolved into jewelry and fashion accessories with the aim of democratizing high-quality jewelry & watches at an accessible price, and inspire women to express themselves, feel confident and ready for every occasion in her unique way.
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