Review Time
"Easy to order online at a very good price. Was kept informed of delivery which arrived on time by a polite, helpful driver. Turf arrived in good condition and was laid the same day. Six days on, I can see some growth in the lush green lawn. I have appreciated the follow up advisory emails. I would highly recommend this company."
Ordered 70 rolls of premium rye gold. The first 16 rolls were of good quality grass and this is the only reason it's getting more than 1 star. 14 rolls arrived in such poor condition. They were torn in the middle and the edges, large bald spots with no grass, large holes spanning more than 10cm's in places. Then just over 50% of our order was not cut to the 1.7metre length, they were around 158-162. To lose 10cm off of over 30 rolls is a massive issue in terms of measurements even with extra ordered for off cuts! Then the depth of the rolls is another issue. They state they will be 1inch thick, very few of the rolls we received were anywhere near this and some rolls had so little on that they were fragile and tore just trying to move them. This also meant that leveling the garden was pointless and your then re leveling with every roll you now do. I ended up having to spend another £60 on topsoil to account for this.I tried to fix/use as many as I could due to upcoming weather changes and trying to get the job done. However, I contacted them to replace 5 rolls as there were devestating and you could not repair them or even use them as smaller pieces. They looked like the edge of a field, little grass, chunks missing out of the edges and dead grass on the rolls too. They replaced these with another 5 very damaged rolls, you could not tell the difference between which was suppose to have been the replacement they were this bad. There response was 'we didn't even have to send you 5 replacements, it was a goodwill gesture for us to do this' they also suggested that the condition of these rolls are suitable for use despite literally having chunks missing out of the sides and the middle of the roll, the grass being dead and 2 of the replacement rolls had been delivered with no soil underneath in the middle so it just split upon unrolling. They will not do anything if you have an issue with your order. So unless you get lucky, only order a small amount and don't have any issues (like my first 16 rolls) then you should expect to receive subpar grass followed with poor customer service where they deny it's their problem or service that's at fault. The grass verge outside my house that cars routinely drive over looks better than some of the rolls we received.All in all I have now had to order turf from elsewhere to finish the last bit of my garden.
Very Professional Company from placing my order on the Telephone to the Delivery of my Turf order the Turf was Quality Product and for the cost Excellent. Kept up todate on Delivery instructions .Delivery Driver Professional and Polite .Thank You.
Turf was not delivered to me as the delivery company evidently had an issue getting to me.However the delivery driver never even bothered to knock on my door to tell me the issue, I just had a call stating that delivery was not possible.When I spoke to the turf company they just said the driver will not park up their lorry and come and make contact??However they were quick to offer me delivery the next day but they wanted another £30 for this to happen.The person I spoke to was not interested in the customer experience.
Turf arrived on specified date and time. Driver very helpful in positioning pallet. Turf arrived in excellent condition and very healthy. We layed the turf ourselves despite very wet conditions and am pleased and relieved to say after 10 days it’s looking great.
We ordered Rye Gold Lawn Turf. Our whole experience ordering from Online Turf has been fantastic, from initial ordering to delivery on what can only be described as a top notch product! Communication has been clear and concise and advice on after care has been appreciated! Our lawn looks like and feels like a carpet! We highly recommend Online Turf and would not hesitate ordering again. Many thanks to you all!
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