Review Time
Over the moon with the service received. Great communication, fast delivery, reasonably priced and the instructions and guidance to help lay it were great. Even the email reminders to water it and when to make the first cut as well. Top notch service.
"Order arrived on the expected day and within the timeframe of a morning delivery. Laid that afternoon and that all went without issue, its been down 2 weeks now and just done the 1st mow as I could see it had rooted well. Excellent turf, good colour, weed free and luscious to look at, roll on late spring when it'll be in full glory, would highly recommend."
Would give zero stars if I couldWe ordered 80 rolls of turf at £4.80 a roll plus £10 extra deliveryOn arrival, 10% of the roles were appalling standardWe provided pictures and requested a refund for the poor quality turf which we couldn’t useThey agreed to a refund and when we received it, it was for a different valueOn challenging them to say why have you refunded me £26 not £40 they said they’d refunded us at a roll cost of £2.70. I advised them that that’s not what we paid and they basically said you only gave us five photos and we only did this as a courtesyWhen I said to them, you agreed to refund eight roles and I can show you what I paid for each role. They started arguing that they didn’t have to refund anything because I had plenty of other turf.The reality is I paid for 80 good quality roles. I actually only received about 50 or 60 decent roles the rest we made do with and I only requested a refund for the rest.Simply put, I don’t care what their base price is if I don’t receive a good enough quality product and I sent them ultimately all images of every broken turf, all that we had to get rid of, and they refused to refund and refunded a completely different price it goes against trading standardsTheir responses, they didn’t have to give me anything and it’s just really poor experienceI don’t have the energy to keep arguing with them, but it’s something other customers should know. It’s really mixed quality and if you do get poor quality stuff you simply just will not get your money back. You won’t get rid of them.If it was something else where I’d ordered eight sets of crockery and only five were decent and they simply responded with where you’ve got five decent sets You just wouldn’t accept it so that is how this company operates
Great turf (Stadium) and driver the only downside is the palette otherwise it would have been 5 stars. We are in our late '70's and handling the turf was a struggle but the palette we had to dispose of which was a shame. A perfectly good item sent to the tip.
I purchased the Rye gold x 50 turf deal as well as the top soil. I highly recommend this company. I was able to track the delivery, the driver was so polite, asking if it was even okay to bring the lorry on my property. The turf was so fresh, easy to lay and looks incredible. The colour is so green, it really looks amazing. I was a little nervous buying on line but I am so glad I did as I got a fantastic deal and I’m so glad I trusted the wonderful reviews from other pleased customers. I also even received care instructions too after I had laid it. I could not praise this company enough
Amazing service grass has now grown beautifully im in love with my garden!!! would highly recommend this company also the delivery man was extremely helpful and very professional had my order the next day if anyone wants their garden done this is the company to go for 1000% iv never seen greener grass
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