Review Time
Package was delivered on the Tuesday.
Got an email Wednesday saying I have 24 hours to collect.
Go to location and open hatch. Nothing there.
Help line is an Irish Mobile.
Lol to that
Can u get through? Of course not.
Email them to say my package was not there.
Reply: please check with your courier.
Then I get another email of them.
"Your code is expired. Package is been re processed and u will be sent new code "
and of course.
"You will be charged a fee."
Still no code.
Email them again
Reply: Ignore that email it's a automatic email.
Summary:
I have been charged for using one storage unit that was never used.
Im also been charged penalty as my "package" was never collected.
Package is still missing
Customer care, possibly the worst. They just fob u off and reply hours after each email.
Did I say AVOID AVOID AVOID
Package was delivered on the Tuesday. Got an email Wednesday saying I have 24 hours to collect.Go to location and open hatch. Nothing there.Help line is an Irish Mobile. Lol to thatCan u get through? Of course not. Email them to say my package was not there. Reply: please check with your courier.Then I get another email of them."Your code is expired. Package is been re processed and u will be sent new code "and of course. "You will be charged a fee."Still no code.Email them againReply: Ignore that email it's a automatic email. Summary:I have been charged for using one storage unit that was never used. Im also been charged penalty as my "package" was never collected.Package is still missingCustomer care, possibly the worst. They just fob u off and reply hours after each email.Did I say AVOID AVOID AVOID
After emailing to confirm whether their systems were up and running before driving in an orange weather warning to pick up a parcel, I got here 20 minutes before they were supposed to close to find the office shut completely. This is the second time ive showed up to the office being shut. First time I went with the yodel email telling me they were open till 7 to find out they changed their time to 6. Maybe make sure yodel aren't telling people to come up till 7. This time theyre closed 20 minutes before they said they would. It only took me 30 minutes from his last email correspondence confirming that the system was up and running to get here Completely wasted time, petrol and my patience dealing with this company. Even trying to get a response to a simple question of are your systems up and running got me a go around of him telling me what I already knew. To use my barcode to collect. When I asked again if the systems are up and running with the storm (the last time there was a storm we were informed bad whether can shut down their ability to scan out parcels so wanted to check before making the drive) I got a snarky "i already responded to that email reply" even though he in fact hadnt. Ridiculous. I saw four other people try to enter the office while I was sitting in my car only for them to also have to turn around after realising it had shut early with no notice so I am not the only person who was inconvenienced.
I recently used OOHPod for the first time and made a rookie mistake - I had my parcel addressed using my name rather than my OOH ID. This meant that when the Royal Mail delivery arrived, OOHPod couldn't match it to my account since they had several customers with the same name.When the tracking showed delivered but I hadn't received any notification from OOHPod, I used their online chatbot to raise a query. Within minutes, a real person had picked up my ticket and was in touch asking for details. From my initial chatbot submission at 10:28 to having the issue fully resolved and my parcel ready for collection was approximately 20 minutes!The support team were friendly, efficient, and took the time to explain what I'd done wrong so I'd know for future deliveries. They quickly located my parcel, added my OOH ID, and had it stored in the locker ready for me to collect.For anyone new to the service: make sure to include your OOH ID on the delivery address rather than just your name - though as the team reassured me, most customers simply use their name without any issues.Highly recommend OOHPod for parcel deliveries. I made an error, but it's how a company handles these situations that counts - and OOHPod absolutely delivered on customer service!
Extremely Disappointed with UPS OOHPOD ServiceI attempted to return a high-value parcel to Spain through UPS using their OOHPod service. My package has been sitting in the locker since 23 January, despite receiving daily assurances that the issue would be resolved. As of 3 February, my parcel remains uncollected.Throughout the past week, I’ve been repeatedly promised a swift resolution, but these promises have been empty. Not only am I now going to miss the required delivery date, but I have also wasted significant time and effort.This has been a very frustrating experience, and if I could, I would give UPS and OOHPod zero stars.
Used to have issues with deliveries to my house being left in insecure locations and thought I would try this service to avoid any issues going forward. Well, I was supposed to receive my first delivery to the OOH Pod today and instead I received an email to say there was a problem with my delivery. Already regretting that I prepaid for a bundle to save some money on this. Wish now I had read the reviews before signing up.
UpdateCustomer service has gotten a lot more proactive and I really appreciate that. I've always found the staff on location lovely too. Whilst the issue still persists and may continue to do so, at least the team made it feasible for me to collect my orders without worrying about getting to the difficult location or incurring additional charges. ________________________Original ReviewI use this service A LOT and this time last year I would have given it 5 stars but I don't see it as sustainable to continue using it anymore. If you order anything that goes near Royal Mail and even some couriers (DHL) it will not go to the address you choose, it only goes to Jonesborough and there is no public transport in this area. OOHPod will not forward it to your chosen address or accept responsibility.OOHPod's customer services are unhelpful, they don't respond 80% of the time. And the charges keep piling up if you can't get to the area in time. It's costing me far more to use this service than alternatives.They started strong but after many months of this issue persisting I have to warn potential customers away. Unless you choose for the deliveries to go to Jonesborough, of course.
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OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services.
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OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages.
Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution.
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With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.See more
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