optically.com.au

4
4 Based on 81 reviews

We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less....

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Average Rating

4

/
5

81 Reviews

5 Star
59%
4 Star
20%
3 Star
2%
2 Star
2%
1 Star
16%

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gugus300
Terrible Service Experience

I placed an online order over two weeks ago with a promise of dispatch within 10 to 12 business days. After following up, I was told they hadn't received my prescription and that they sent an email, which I never got. It would have been good customer service to follow up with me, but I heard nothing.

1
Date of experience: Apr 23, 2025
Tyctac
Excellent Outcome

I had a great outcome with fast turnaround at half the cost of my local optometrist. I will definitely be returning.

5
Date of experience: Jan 09, 2025
Gorden Walker
I was pleasantly surprised with my…

I was pleasantly surprised with my experience from Optically. The websites instructions were simple, and when I asked for clarification I received a quick response. The price was very competitive and the glasses arrived extremely quickly. Would purchase another pair of glasses without hesitation

4
Date of experience: Nov 15, 2024
dark_jojo97414
Thank you Optically

Thank you Optically. I am very happy with my new frames and lenses. I paid a little extra for thin and polished on the lens and they fit so well into the frame.

5
Date of experience: Sep 04, 2024
Jodie
DO NOT purchase

DO NOT purchase from this organization. I ordered two sets of glasses, one for my wife and one for me, for $920.30. My glasses took 21 days to be sent. My wife's glasses still need to turn up. It is now over a month. The only communications from this organization were to request more money after I placed the order, and then all communications have been instigated from me. When contacted, they never have answers. We have used other online Glasses suppliers, and this is the worst experience ever.I highly urge people to look elsewhere. AVOID AVOID AVOID

1
Date of experience: Mar 18, 2024
JA34
Straight forward and easy

I had two pairs of glasses I loved, optically replaced the lenses so now they are great and up to date.I have an odd eye condition so my script wasn't average, and they checked with me before proceeding to ensure their work was satisfactory.I'm very happy with the result.

5
Date of experience: Mar 14, 2024
gregory1584
I bought multiple sets of glasses from…

I bought multiple sets of glasses from this company.Pros - cheapCons - they say 72 hour turn around that's simply not true two orders took months. Product quality is poor on the cheaper frames to be fair it might be good on the more expensive frames but the ones I bought shattered simply on closing I then notice there's no support wire through the plastic and the plastic is not tough but brittle. Custom support following up was okay but can take days to get a response.As they say you get what you pay for. If you understand the cheap glasses may only last a couple of months no problems if you're lucky they may last a couple of years

1
Date of experience: Dec 06, 2023
Ultan Bell
Prompt service

Have used them before and just about to order my daughters glasses again the quick dispatch is great

5
Date of experience: Jul 29, 2023
Nelson Carter
Excellent glasses so very affordable

Excellent glasses so very affordable, great service highly recommend.

5
Date of experience: Jul 11, 2023
Natalie P.
Poor communication

Poor communication. No confirmation of order or when to expect to receive product. No response to email sent. Customer service vey unhelpful. No explanation to why product have not been delivered after 3 weeks. Do not buy from this website.

1
Date of experience: Jun 30, 2023

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