Review Time
I ordered Prada sunglasses but received no confirmation or acknowledgement of my order so I don’t even have an order number. Checked the history of orders on the account and it says no orders. I checked Visa statement and I have been charged for the sunglasses. I sent two emails and one customer service form on their website. No response. I tried calling the number and it says they’re out of service. So I’m out $350 and I’m getting no sunglasses. Called Visa today and apparently I have to wait another 10 days (total of two weeks) before they’ll file a dispute. I will get my money back through Visa, but I got no response from the company. Total scam. Colleen ParrySince I posted this review the company has contacted me. Will see how this is resolved. I will update. CPCompany has created an order and my sunglasses have been shipped. I will post a final addendum once they arrive. CPAddendum: glasses arrived and they are perfect. So aside from the initial ordering glitch and lack of responsiveness I am pleased overall. I’m Canadian and these Prada sunglasses were $640 in Canada so to get them almost half price was well worth it. I’ve upgraded my review to four stars.
I visited a .co.uk website that said "no VAT to pay".I then received a bill from FedEx for almost 40% the value of the glasses.When I queried with their customer services I got a curt response telling me to read the terms and conditions. who has time for that? especially if it contradicts what they say on their website,So here I am wishing that I had checked trustpilot before buying. Very disappointed with the additional fees that arrive after the returns cut off date, the slow despatch because apparently it was out of stock (not indicated on the website at the time of purchase) but mostly the completely unsympathetic response to my predicament that I felt they would have been aware of and responsible for. Very disappointing.
I had a good experience with this company, im based UK, these guys are based in Alicante in Spain, ordered some oakleys. delivery was quick, customer service response time was ok, they are part timers though i though, might be due to siesta. I did have a quibble with one of the glasses (lense loose on one of the oakleys i ordered) and they offered to take it back, i then changed my mind and decided to keep it.
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Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.
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