Review Time
Unless you are completely sure that you will be attending a lot DO NOT sign up for the membership. It's the worst experience, contacting the stores or even the company is a hassle. They make cancelling the membership the most difficult process. I would not recommend Orange Theory there are so many gyms out there that have a better cancellation experience and allow you flexibility.
1. They said that I would have 6 free work outs before they even charge my card. They claimed that they would charge my card this coming next Friday after the first free work outs. They charged it right away after my 1st session. 2. They said it would be $160 a month for unlimited work out sessions but I would get the 2nd month for free and there are no hidden fees. It actually ended up being $170. They said I had to sign the paper work right away to get this deal. 3. They require you purchase a heart monitor to take their classes. I thought that the heart monitor was just part of the class because the membership itself is expensive. No. They require you buy it. And it's $140. Or you can set up a payment plan and it's an extra $40 a month. This was not mentioned to me at all. The additional fees just keep building.I was going to cancel but I feel like I can't even use up my time left there because I'm not going to go buy a heart monitor or sign up for a monthly fee to pay for said heart monitor. Besides these factors, the coaches are wonderful. You work in small groups and they work hands on with you. It's a clean, friendly environment. Additionally, I love the idea of a heart monitor but charging $140 for one just to take the class truly is a hidden fee. When I asked gym staff how much it cost you could tell that she was hesitant to tell me the cost! Coaches are amazing- Gym staff seems to actually be full of sales representatives.
Today, I filed a formal complaint with BBB against Orange Theory Fitness located at The Heights, Houston, TX (3004 Yale St. Suite 200, Houston, TX 77018, (832) 930-9941).On June 12, 2024, I signed up for a membership here, lured by their 30-day satisfaction guarantee, as advertised on their website. During my sign-up, I discussed this guarantee with representative (M), the representative, who confirmed it.However, on June 18, 2024, I decided to cancel my membership due to poor service quality, well within the seven-day period since my registration. The rep then informed me that their location would not honor the satisfaction guarantee, claiming their location was not included in the guarantee despite it being clearly stated online.To make matters worse, they also informed me that I would still be charged on July 12, 2024. Despite my protests, citing the online guarantee, they insisted on charging me $169.This is a clear case of false advertising and unethical business practices. I urge others to be cautious and hope this review helps in making an informed decision.
This company is a scam factory. What they advertise, what they promise, even what they have on their phone message is not the truth. They do not follow the 30 day refund if not satisfied policy that they widely advertise. Stay away from Orange Theory Coronado, El Paso, TX
I am writing to address a discrepancy regarding my gym subscription with Orange Theory Fitness in Sodo Orlando. On January 24th I enrolled in the $24 monthly subscription plan through messaging without signing any physical contract or visiting the gym in person. Recently, I contacted your customer service to cancel my membership due to relocating to One Pass. During this call, I was informed that I would be required to pay a cancellation fee of $179, a condition which I was not informed of at the time of subscription. I have kept a record of this conversation.Furthermore, there is no documentation or communication provided to me that stipulates a requirement for a 30-day notice for cancellation, nor any mention of a penalty fee for failure to provide such notice.I respectfully request a copy of the recording in which your representative states that I agreed to these terms. If this recording is not provided, I will be forced to take legal action to address this matter.I appreciate your prompt attention to this issue and look forward to your response.
June 2023 I had a knee injury. I didn’t freeze my account for a week thinking I would get better, but it was worse than I thought. So I then requested a Month freeze until end of July. I still was not ready to get back to these workouts so I was told I can do a three month freeze and finish up the rest of my month that I couldn’t complete, and “I get a free month when I get back.” Then I notice I was charged almost $200 in July to pay for that “free” month when I get back in October. I REALLY really don’t like liars and swindlers. This is cheating, and dishonest! There wasn’t even a guarantee that I would be able to come back if I had to do some other therapy. So why pay for something that I won’t get regardless? That’s THEFT! Orange Theory Ridgefield connecticut was great except their sneaky fees and unwarranted charges, because it’s simply “their policy”. Just because there’s a policy, it doesn’t always make it RIGHT in many circumstances. I find it very unfair they would take money from people the DISHONEST way. This organization has lost my trust, which could have been avoided if they handled my situation fairly and honestly. I’d like to get my money back for something I never agreed to because this is not right! Shame on you Ridgefield OTF!!
I am writing about the Orange Theory in Kingston MA how the owner and the facility is an embarrassment to the fitness organization. I was wrongly suspended and my personal items kept and thrown out. In my opinion I would avoid the Kingston MA location. She ruined a great concept and could careless about alpha male members loves her Karen’s.
Decent workout in a 55-minute period. Most of the coaches do a good job. I canceled my membership due to the over-the-top PRIDE push in June 22. This was icing on the cake with the lack of customer service - class cancellation policy is 8 hours before class - so if you anticipate being stuck in traffic after work, or if you wake up ill for an early morning class, you are still charged a cancellation fee.
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