Review Time
The Final Review"Orbitz’s inability to reach the hotel for my weather cancellation is unacceptable. Despite claiming numerous contact attempts, they were unable to provide a resolution. This experience has highlighted an antiquated business model that fails to deliver when customers need it most. I am moving my business to modern, AI-driven travel resources that provide better efficiency and support. Persistent service failures like this will inevitably drive your remaining customer base to seek better alternatives."
We have used Orbitz for years. Customer support has never been good but this time it's been terrible. I believe I was talking to an AI Bot who was not helpful nor was the call productive. It's utter nonsense dealing with their customer support. This will be our last time using their services. It's just not worth it.
Cancelled a trip online booked through Orbitz for my wife and myself. Received full airline credit for the cancelled flight on two airlines for my wife and myself. Went to rebook the trip for slightly different dates, for my wife and myself. Impossible to apply the credits, one for my wife and one for myself, online. Called Customer Service. On hold an hour and 20 minutes on a Tuesday night, then on with the Agent 30 minutes. Gave up in total frustration. This is not the first time. I must be crazy for trying to use this useless service.
They overcharged me, they upped the price sometime between making the reservation and paying for it. Went to the their so called customer service which was a joke. Gave them all the information only for them to connect with some lawyer scam site to resolve my issue. I am done with Orbitz. Too cheap to have a "real" customer service department. Will NEVER book with them again!
Booked a hotel on Orbitz. It never appeared on my itinerary so I assumed something went wrong and therefore booked a second room. Turns out I had two reservations and was charged a cancellation fee for the first reservation. Hotel claimed was Orbitz' problem. I called customer service three times. They would tell me I made the first reservation directly with hotel ( later they admitted they placed it after i found an itinerary number), then claimed that it was cancelled and I received a full refund ( again they later changed this story when I told them I hadn't pre-paid for the first reservation and therefore wasn't entitled to a refund). They then told me to deal directly with the hotel, which , of course, was of no use. Two observations. First customer service just shoots from the hip denying responsibility until you prove them wrong. Secondly, they (and the hotel) can simply blame the other guy until the customer just gives up.
We have been using ORBITZ for 20+ years. Anytime I have checked options with other sites, I am always reminded of the EXCELLENT service Orbitz continually provides. * When Orbitz gives you a price- It does not increase when you reach the check out. It's a FIVE STAR site!!
They lie. They don't keep their database updated. They all around offer poor service.I've been waiting almost a week for a refund around an itinerary that has nothing to do with me and everything to do with their poor business practices.Long story short, one hotel was bought out, but did not transfer their orbitz account. I rented a room from the 'old hotel' at the same address on Orbitz. Office was closed the day I showed up, no room, no service. Listing on orbitz was apparently defunct for quite some time and/or owned by the previous owner. It was never transferred to the new owners.So not only is the hotels' issue to straighten this up, it's on Orbitz's shoulder to keep their database up to date and refund me while they chase down what happened. They've wasted so much of my time, I may send them an invoice.They've said every day they're investigating and your refund will be done on the 19th and today is the 20th. It's still not here and they say wait another 24 hours? If it's not here by tomorrow 6pm est, I'm issuing a charge back. Give me my freaking money back you penny pinching, poorly managed, craphole where my money goes to, only to never return. This was my last reservation through this app.
I’ve cancele a flight 2 months ago which they said was refundable within 24 hours and said my refund was processed on that same day and it should arrive in my account 7 to 12 business days. Days passed and I talked to about 5 costumer agent who kept confirming it. Till the last costumer agent told me she was “calling” American Airlines to confirm if they got my refund and told me they already sent it to make sure I contact my bank. I contacted my bank they said there was no refund from them. I tried talking to another costumer agent saying I was going to file complaint and they put me in a call with a supervisor who was so rude on the phone told me was gonna check my flight and never got back on the phone again. They wasted all my time and I felt like a complete fool! Don’t trust this company when you cancel flights!!
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