Review Time
Terrible customer service. I've been a customer for years and I can't believe they are all of a sudden letting their customers down like this.First I ordered on Blackfriday, which took forever. I kept getting time out issues, etc.Finally when I did get my order through, it arrived without the black Friday free Gift that was supposed to come with the amount I paid for.I've tried emailing, chat, and phone.Each channel tells me to do something different. ON the phone its send an email, I send an email, it tells me to go on chat, I go to chat, no one is there.I want my free gift or I will do a chargeback. I only ordered what I ordered to get it.
I ordered with origins a €56.00 worth product 19th november 2020 I never got the product, only the samples. I tried the 0800 number, but it does not work; the connection is broken every time. They don't respond to my mails. Never order anything; it is a very bad service. I want my money back.
I ordered 4 items, and one item is missing. I have now spent hours trying to get a response from customer services. I waiting for 20 minutes for an online chat, which never happened. 35 minutes on hold on the phone 2 days ago, thank had to give up. No response to my email sent 3 days ago. After waiting for 40 minutes today, I’m told the missing item is now out of stock. This is not good enough Origins. Please sort your customer service out. I will not order online from you again.
I have previously bought many products from Origins & have been pleased with the products.I recently purchased the Origins Ginzing & I have never been so disappointed with a product. Once applied it dries in large flakes on your skin.I would not recommend this product.
I used to buy from online a lot, and the service was great. Fast shipping. However, things started to turn bad since COVID-19. My order a full size mask and received a sample instead. I called and I was told there will be a confirmation email, but I never got that. The package never came. I called couple more times and spent a month to get my mask.I ordered again recently with my birthday coupon. The coupon doesn’t work at all, and I used the live chat. The representative was so unprofessional. She told me the coupon was added to the cart and I saw nothing and still at full price. She said she saw that on her screen and kept trying to end the chat. Finally she offered to refund if I order at full price and give the order number to her. I did. Of course, the refund never came. I have been contacting them for 2 weeks. I still not getting any refund and the answer remained the same. It is terrible customer service.
Lousy website. Lousy customer service. At the time of my order, I was told I would receive it by Monday, June 29, 2020. Since I didn't receive it, I searched the website for tracking information, which is nonexistent. Then I attempted to use the chat option, which doesn't work. So I texted and they replied they can't help me and directed me to the nonexistent chat. So I was forced to call and hold for an unreasonable amount of time and was then met with a rude representative, telling me I won't get my order until "tomorrow" and blamed the delay on COVID, which is ridiculous. I will NEVER again order from Origins online.UPDATE: I ended up getting my order 4 days late.
I have been an Orgins customer for 30 years. I love their products hate their customer service. The last few orders I have placed they have said they couldn't process my card. Today the same thing happened. I gave them another card and the same thing. I shop on line frequently and do not have this problem with anyone else. They had me call my bank and when I called them back the call got dropped. (I was on hold for 30 minutes each time trying to get a rep to answer). The bank said they never got a request. II spent about 2 hours this morning trying to get an order. I have decided that I will look for another skin care line as Orgins appears to not care for its customers.
This is probably one of the few skin care companies that gives a 20% discount for students. I was trying to place my order and my student coupon code did not work. I contacted the customer care regarding the same. They credited my student discount as soon as the order shipped. I love their products- the charcoal face mask works wonders! I purchased the face mask July 2019 and it lasted till march 2020! Their Ginzing eye cream is great as well!
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
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