Review Time
So I went into their website during Black Week, and in the top it was a big banner declaring that if you buy for more than 500SEK you're supposed to get a gift. Because of this I bought two instead of one of my face cream. I checked for fine prints or a code - NOTHING!!!I never recieved the gift, and when I contacted them they said "sorry for being unclear, i will tell the correct apartment about this so we could add the fine print in the future".And I didn't get my gift. WT*?This is pure fraud. SO SO BAD.And please don't tell me to contact you again, as I already been in contact with you (unless you're ready to send me the gift).
Horrible experience. There was a sale on black Friday. When I put the items in the basket it was showing full price. I contacted customer service and they said they cant help me. I can only purchase the items only for full price even though I have send them screenshots. Disappointed! At the end I bought the same creams from Lookfantastic website even better price.
They are liars. Their rewards points program is a fraud. They get you to spend money to reach loyalty levels and get rewards points, and when you finally want to redeem the points for a small gift, they tell you its out of stock. For my experience, i had over 500 points to redeem, and after the website didn't allow me to redeem for the item I wanted, I tried to redeem it for every other item and guess what? The website says "Sorry, you do not qualify for that item". The first customer service agent told me the first item was out of stock, and said i could get anything else on the list. That was a lie, I tried to choose any other item, and i couldnt. Then they said its all out of stock. It wouldnt even let me choose a $20 off coupon! I think whats going on is they are suffering in their business profits due to the economic recession, and are holding back on their rewards points products by cheating loyal spending customers who have supported them. Sad times, no integrity in this company that has turned scammy.
I am still waiting for the products that I ordered on Nov 28. I called more than a week ago and was told that they will expedite but I am still waiting. Never had problems ordering from Origins online before until now. Where is my order? Order status is still saying that it's been on its way since Dec 3. The items ordered were supposed to be Christmas presents.
Highly disappointed! Having been given a small jar of the Ginzing Refreshing Eye Cream last Christmas (which is AMAZING BTW), I ordered a gift pack of 4 Ginzing items reduced from £55 to £41. I really only wanted to the eye cream, But for the extra £20 figured the set was worth it. The parcel arrived within a reasonable amount of time, but all the products are tiny! The original eye cream was 15ml, the one in the gift pack is 5ml. The other products are 30ml which is more reasonable. I also chose 3 free items which never arrived (seemed too good to be true) and then when I tried to contact Origins, spent 20 minutes going through a process with a robot who was supposed to transfer me to a 'live agent', who never materialised. All a complete con. Rubbish customer service. I have to say this is a BIG SHAME as the original product was fabulous. Their shady practices put me off ordered anything else though.
Terrible customer service! I placed an order months ago and it said the product was on backorder. Just called their terrible customer service and the rep told me my order was cancelled. No email or communication to me about this and I asked if the product is still on back order and the rep said no, it's available now. You have to wait on hold forever to talk to an actual person. Love their products but I may start looking around for an alternative brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
Origins creates high-performance natural skincare that's powered by nature and proven by science.
alphacomps.co.uk
actavo.com
lovelymeds.com
www.longevitywarehouse.com
shipa.com
wholesalehearingdirect.com
packlink.it
9xkey.com
bedfordshirecarsales.co.uk
travelfx.co.uk
