Review Time
I ordered a gift set advertised as worth over £53 for £30, expecting a decent size. However, the actual products were mostly samples, and the entire box fit in my palm. I contacted customer service, who confirmed that this was the correct product. I plan to return it, as it feels overpriced for what I received.
I've been a loyal customer for years, but my recent experience was disappointing. I made a purchase over $140 to receive a bonus gift but was told it wasn't available due to a site-wide discount. The advertisement clearly stated that bonuses were available with certain thresholds. I have proof of the advertisement and the customer service response, which was unsatisfactory. I will not be shopping here again.
I recently purchased a gift set and qualified for a Black Friday exclusive gift, but when my order arrived, the promised items were missing. I reached out to customer service and found out they were out of stock, but I had no prior notice. I wouldn't have made the purchase had I known. This is false advertising from a company that should know better. I wouldn't recommend ordering online to avoid disappointment.
The customer service is dreadful! I love the products but don't trust the company. They advertise products at one price but charge significantly more. They promised immediate refunds for overcharges, which didn't happen. I received an email stating a promotion was valid until midnight, but when I tried to use it early, it was not honored. Attempts to reach customer support were futile, and I’ve been on hold for over an hour. It's time to consider other brands that value their customers.
I paid an extra $25 for next day delivery. (2 day delivery was $15 dollars but I went with next day as I needed the items). I then received emials that several of the products I ordered were out of stock. In addition, I did not receive my remaining products for two and three days later. I called and told them to reimburse me $10 as they did not deliver the timeframe I paid for. I was told they would not reimbures me and tough luck. I will never buy Origins again or any products from The Estée Lauder Companies.
I want to start by saying I love origins products but their customer service is trash and makes me want to stop ordering from them altogether. I placed an order on 6/17, it said my order went through, etc. However, I was never sent an email with my order number and money has not been withdrawn from my account. I thought it was odd but went to place the order again and it wouldn’t allow me to use the welcome promo code I had been sent because it said it was for first time purchases only, indicating my initial order had gone through. I reached out to customer service and after a 50 min wait - 20 mins of which the assigned agent was supposedly reviewing my information - the agent asks if I have an order number. I explain everything I just explained above and after 10 mins of no response he comes back with the same exact question. An hour and a half later I have no clear answer and am still unable to use the promo code. It’s like they don’t even want customers. Very disappointing service.
Origins ReviewAs a dedicated user of Origins products, I've consistently valued the quality and efficacy of their skincare range. However, my latest interaction with their customer service has been disappointing.I placed an order online during a promotional sale, which included a free 8-piece best-seller gift set as an incentive. Regrettably, the gift set was absent when my order was delivered, although a small cloth travel bag was present.Upon reaching out to customer service, I received confirmation that the missing items would be sent out immediately. Yet, the subsequent package only contained another travel bag, without the promised gift set.Further efforts to resolve the issue via chat support resulted in repeated promises of swift dispatch, but after a few weeks, there was no progress or communication about my order. I would have been content with a substitute product had the original items been unavailable.This persistent inaction and unmet commitments have been highly frustrating and have considerably diminished my trust in Origins as a brand. I trust that they will address these customer service shortcomings to avoid such problems in the future.
Some of the products are good, but, their customer service sucks! I placed an order for several sets and products, and one of them was out of order. I kept receiving emails every 5-7 days telling me it was still out of order, after two months, no updates at all. I contacted customer service by email, calls, and online chats, but nothing. Finally someone got back to me after I filed a complaint on BBB.
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
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