Review Time
If you don’t want to get a refund, then buy on their website lol…Basically, their live agents are liars. What they did and what they said are totally different.Service is terrible online, I purchased a duplicate order, and I want a refund. The live chat guy told me to drive 50 km to return my order. Is there any problem with Origins affording a shipping label? after that, they told me I could keep the stuff and give me a refund. There’s no refund and no further information from Origins, plus every time they said I will get an email confirmation in 24-48 hours, there’s always nothing received. I’m tired of this word game on live chatting on your website, and I do not want this refund.
If I could give 0 star, I would definitely do it! The worst customer service I’ve ever experienced. I have received my products a month ago but missing one item. I chat with representative and she told me the item is being processed and I will get an email for tracking number in 2-3 business days. I was waiting for 2 weeks yet I haven’t receive any email. I chat with other representative again asking the same question, but he just told me the same thing. I was so upset and I emailed the online customer service very nicely, describe my situation, but I just got the same answer that my item is being processed and will get tracking number in 2-3 days. Today, I just emailed them asking if my item has been shipped and my tracking number, then after I got an email telling me the item that I purchased is out of stock. Lmao. This is taking so much energy and wasting my time to emailed them/talked to them. They could just tell me the first time that it was out of stock. Very upsetting customer service. I won’t buy it anymore.
Shockingly bad. I ordered item on 24th Dec. It still not appeared rang up it's out of stock and it's mid January. They have kept my money all this time. Asked for refund told will take 5 days. Don't use incompetent. They should have refunded me when out if stock. They said they would refund me spoke 15th Jan. Now 28th having to pursue via PayPal. Seriously bad customer service. I am annoyed. Another phone call refund still not processed. Said will process today. Update I got my refund
I ordered 3 products on 21/12, got a message saying order was being packed, my account was debited and suddenly now I get a message saying 2 of the products are not in stock, so I’ve received only 1 product. Customer service is too busy to respond. Why would you debit my card if you’re not sending the goods? This is unbelievably poor service from what touts itself as a reputable company. Silly of me to try and support the business, when it would have been simple enough for me to walk to Boots and pick them up! I’m still waiting for a response from Origins - based on all the latest comments on here, this seems to be a scam!
I had been a loyal customer since 2017. I go to a store in South Lake, Texas. This year due to Covid, the store was closed for some time and I avoided going to store n had been working from home. With all this I could not order products online too. There had been so much going on with Covid, that everything else took a second place. The points I had accumulated for the last 3 years was close to 20,000 points. I tried to log into my account today and order some products online. I was told my points expired on November 29, 2020. I tried to explain to the customer service rep and to her supervisor. They had been extremely rude n blatantly refused to even listen to me. The attitude they gave is like if you want, you can purchase them otherwise free to go. I understand they have some policy of points expiration but I was not aware of the policy. I signed up in the store. They only talked about points accumulate and can order some thing big when I have more points and every dollar I spend in the store, I will be rewarded with loyalty points etc. Never once, I was told about piints will expire, if there is no continuity in purchasing. I want to question Origins team, if some one has decent points, and had been a loyal customer, is it not the duty of customer service to send a reminder email about points expiring. Anyhow, online store has the most horrible Customer Service team. I am not sure whether any one else has the same experience. I will never recommend this site to any one.
The worst customer service i have ever encountered. They are not answering for WEEKS, and when they do they are not helpful at all. They lost my order weeks ago and still have not issued a refund. Nobody’s answering calls and e-mails. I am planning to sue the company at the end of the week
Do not buy anything from here! I canceled my order immediately after I bought it, but they still sent the products and charged me for it. On top of that, when the products arrived they were unsealed. I contacted customer service through chat three times to try to return it, but they took a very long time to respond and they dragged it on for almost two hours during the last chat I had. This is the most stressful experience I've had trying to return a product and would not recommend this store to anyone.
Really disappointed in my latest experience with origins. I have been using their products for years but their customer service for the online store is just shocking. I placed an order on origins.de on 27th Nov but they still haven´t sent the order out, I have emailed the customer service team twice with no response and then called twice, each time waiting 50mins! First time I hung up, and the second waited it out till a customer service representitive told me, please have some patience and wait. I have been waiting for 3 weeks and naturally the order is for Christmas, another week and I don´t need it, but apparently no message can be sent to the warehouse to rush it or any real apology offered, just a "we have a lot of orders". I understand it´s a busy time and I am happy to wait a few weeks, but 3 weeks and "hopefully it will be there in the next two" is not acceptable answer from a company like Origins/Estee Lauder , it´s not exactly a small business struggling with supply chains and I am out of pocket for a month without the products. Clearly not a trustworthy place to shop online.
Unacceptable customer service, I requested to cancel my online order via online chat. (Since no one pick up phone and no one reply email) . I chatted with three online agents. First two agents confirmed with me the order canceled successfully. The third agent confirmed with me that the two orders already canceled and no further action required. Even told me to discard the shippment emails, But i saw origin charged me two payments already. So I chatted with the fourth agent who told me the orders didnt cancel and they will arrive shortly, and ask me to return them in the post office for refund. This is unacceptable. I have been told that they are canceled so i made another purchase. And now they are all coming to my house.
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