Review Time
I am thrilled with my first purchase from a retailer. I've been wearing multifocals for three years, and this is the first time I've been able to use them for computer work without needing a second pair. I’m very pleased with the lens quality, and the field of vision feels very wide. There’s a vast selection of fashionable frames at reasonable prices, and they were ready for pickup one week after ordering. I will definitely be back.
I strongly advise anyone considering this retailer to think twice. My experience has been disappointing and unprofessional. The prescription I received was completely wrong, causing severe headaches and fatigue, even putting me at risk while driving due to blurred vision. This was not just an inconvenience; it was a serious health risk. I had to follow up multiple times to receive my prescription, and when I raised concerns, my emails were ignored, and I was treated rudely. The lack of accountability and basic customer care was shocking. After getting a second opinion, it was clear that the prescription did not reflect my actual needs. Despite this, the retailer has refused to take responsibility, hiding behind disclaimers and blaming me for going elsewhere. Their attempts to “fix” the issue seem disingenuous, as they do not address the core problem. This experience has been costly, stressful, and dangerous, and their approach to customer complaints has been dismissive. I am currently working with regulatory agencies to address this issue. My advice to anyone who has had an eye test here: please seek a second opinion. Protect your health, safety, and finances. Until they take accountability for their mistakes, I cannot recommend their services.
I have purchased several pairs of bifocal glasses from this retailer and have noticed that five pairs have crazed to the point of being unusable. When I inquired at the store, I was told that leaving them in my car in the heat was the issue. Yes, but they were in a purpose-built insulated compartment. I was told it was too hot in the car. Well, it is Queensland. They offered no assistance, so I will not be returning for future purchases. My other pairs from competitors have not had this problem.
The staffs in eastland change my son's Eyewear frame immediately. Unlike in forest hill where i was asked to come back after a few days.. it's still under warranty. Review is about the service we experienced not the company. Their pruduare not overpriced. Compared to spec savers where at the end, my wife just need a $150 eye wear as advertised and at the end they're asking $450.
Buyer beware, these people will do anything for a sale including selling prescriptions which aren’t safe.I went there and wanted sunglasses for driving and they sold me ones which could focus on distance and I would also be able to see the speedo (not bi-focus lenses - progressive lenses or something like that). This is what was suggested to me by staff. That sounded good so I paid and collected them two weeks later. When I tried to drive with them the Speedo area was blurry and you can’t use your side mirrors unless you turn your whole head sidewards and not use peripheral vision. This is dangerous, these glasses should not be sold for driving. I was then on holiday and sick for a period of 3 weeks so I am only just over my 30 days for changes (I know, that’s my fault) and they won’t do anything about it. I must literally be about 2 or so days over the 30 days.I am leaving this review to warn others as you should not purchase these type of lenses for driving even if they do suggest it, as they wrongly did with me. It is still their error, even forgiving the 30 days and they sold a dangerous product.This is just a chain who don’t care and only focus on sales. Walk on past any of these stores and go to someone reputable - even Specsavers do better.Buy with caution.
I took a punt and switched from Bailey Nelson (whose products and services I’ve never had a problem with) to Oscar Wylee and really regret it, wishing I’d read the reviews first! The frames look good, but the quality is terrible. I was always having to get mine tightened and they once had to replace them because the arm just fell off while I was wearing them. I was happy with the acknowledgment that the pair I had was faulty but then the same thing happened … three times in two weeks, the arm just fell off! I returned to the store, only to be accused of mishandling them and told it would cost $80 to repair. Funny that I’ve never had a problem with any of my previous frames. Just shabby quality and rude service … never again.
When into get a second pair of Multi focal glasses. I had just picked up two pairs in January. I tell her my name she couldn't find me in the system. Can I have your address and phone number, I can't find you. I said I just picked up two pairs in January. Can I have your email address? I said don't worry about it I'll go to Spec Savers. So disorganised no professionalism. Nice glasses but customer service is a massive zero. How can you not find me I was here 4 weeks ago seriously.
From entering the store to look for frames and book an appointment with the optician the customer service I received was fantastic. Staff couldn't be more helpful as well as being knowledgeable and friendly. Couldn't believe how well priced the frames and lens are. Glasses were ready within 10 days. I was extremely impressed with everything and love my new multifocal glasses.
For my experience visiting store in Sydney , I ‘am in hurry to get my glasses because my glasses broken . They looks like have , treat customers differently if customer looks like poor very bad thing they don’t care .After bought and order they look like “get out from here “if other customer they speech nicely and also they talking about promo . I ask can repair frame because I don’t have spare glasses , he not try to how can repair my glasses just put on table and say “I can’t repair and I must be be put tape or something else by self , I bought glasses not cheapest one . Looks like quick, get out of here .
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