paymentshield.co.uk

4.9
4.9 Based on 41 reviews

Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keepi...

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Average Rating

4.9

/
5

41 Reviews

5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Mimi
Really positive experience. There was no hard sell,everything was explained clearly too. I had an is

Really positive experience. There was no hard sell,everything was explained clearly too. I had an issue when I needed to cancel (as I no longer needed the policy), and it was dealt with quickly and efficiently. I'd have no problem recommending this company. The customer service team were friendly and helpful too.

5
Date of experience: Feb 24, 2026
Graham Dawson
It was made much better because the customer service agent was very helpful, got the policy quote th

It was made much better because the customer service agent was very helpful, got the policy quote that was very helpful to us, and she was lovely. Professional, friendly and that's why we like being with paymentshield. We don't get fobbed off, we don't get passed around from one call to another, and another... My query was dealt with by one person only, from start to finish and that's a big plus in my eyes.
Very happy to continue with the renewed contract!!!

5
Date of experience: Feb 11, 2026
Aimee Stockman
Wanted to change my policy to reduce cost: Mark was brilliant, very efficient and easy to understand

Wanted to change my policy to reduce cost: Mark was brilliant, very efficient and easy to understand, giving all options. I thought it would be more complicated and take more time but Mark made it straightforward. Thanks very much!!

5
Date of experience: Feb 11, 2026
Nicole
Update element of Policy

Needed to update an element of my policy. Sam A who dealt with my update via the customer service chat function was really helpful and made the process so simple. It took me less than 10 minutes to do & was really easy. The process for updating was explained in detail and any questions I had were answered. Overall a really positive service.

5
Date of experience: Feb 11, 2026
Tony H
Having to add a personal item to my…

Having to add a personal item to my insurance I was certain of a long wait getting through and a lengthy call to deal with it. The reality was, the call was put directly through to Shamim without the usual overlong journey most other companies put you on. Shamim was informative, friendly and keenly dealt with my request… Making a chore a pleasure, thank you.

5
Date of experience: Feb 11, 2026
customer
Direct to the point

Very polite, accommodating, and direct to the point.

5
Date of experience: Feb 11, 2026
Terry
Not difficult to contact Paymentshield…

Not difficult to contact Paymentshield they are just a phone call away. It’s great to talk to an actual person with the answers to questions and problems to be solved.

5
Date of experience: Feb 11, 2026
meenumaria thomas
I called to cancel my policy and the…

I called to cancel my policy and the process was quick and easy. The representative was helpful, professional, and handled everything efficiently. A smooth experience overall.

5
Date of experience: Feb 11, 2026
Graham Dawson
Being looked after

It was made much better because the customer service agent was very helpful, got the policy quote that was very helpful to us, and she was lovely. Professional, friendly and that's why we like being with paymentshield. We don't get fobbed off, we don't get passed around from one call to another, and another... My query was dealt with by one person only, from start to finish and that's a big plus in my eyes.Very happy to continue with the renewed contract!!!

5
Date of experience: Feb 11, 2026
Aimee Stockman
Straightforward and efficient

Wanted to change my policy to reduce cost: Mark was brilliant, very efficient and easy to understand, giving all options. I thought it would be more complicated and take more time but Mark made it straightforward. Thanks very much!!

5
Date of experience: Feb 11, 2026

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Business Details

  • Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.

  • email online.feedback@paymentshield.co.uk
  • call 03456011050
  • language https://www.paymentshield.co.uk

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