Name: otrium.com
Telephone: 000000000
Rating: 3.6

Iryna Ch. Guest

Total rip-off

Total rip-off. They’re selling cheap knock-offs with fake labels. I got hit with a £10 shipping fee and ended up feeling like a fool once I saw the actual quality. Do yourself a favor and don't buy anything from here

Date of experience: Dec 18, 2025

Carmen Guest

4 months ago

I am very satisfyied with Otrium.

I am very satisfyied with Otrium.I did shop a Vixen Marciano Guess dress, leather efect, and in addition the shippnent wich was very fast, the dress like a red carpet dress¡The quality is EXCELLENT. It fits PERFECT.I will shop more things to them.Customer care very fast and good.Thank you very much

Date of experience: Dec 13, 2025

Ghada Botros Guest

4 months ago

Fake

I ordered a guess Marcelino expensive coat (mentioned 50% wool), i got a replica all polyester and not original. I won’t order from this site again!!

Date of experience: Dec 13, 2025

Moira Guest

4 months ago

Not good at all

Email received yesterday saying the item had been dispatched (finally) Email received today confirming they had received my return? (It never arrived!) But - worst of all they said a refund would be issued minus the cost of returning it 🫣 not good!!

Date of experience: Dec 10, 2025

Ana Guest

4 months ago

Placed an order on 30th of November

Placed an order on 30th of November, with a tracking link that does not coincide with the notifications I received via email. Apparently the order is delivered, but I have not received anything. Waste of money and time, terrible experience.

Date of experience: Dec 06, 2025

customer Guest

4 months ago

I live and buy from Switzerland and let…

I live and buy from Switzerland and let the clothes deliver in Belgium to family. It would be nice if i could order and you could send to Switzerland.I can only buy something if i come to Belgium for holidays.Best regards

Date of experience: Nov 28, 2025

Irene Eastwood Guest

5 months ago

Waste of Time

Tried to place an order for a beautiful coat, now no longerSaid it wouldn't post to my postcode on mainland. Highlands, funny, everywhere else can! Didn't answer emails and have now missed out!!

Date of experience: Nov 11, 2025

Claudia Fridholm Guest

5 months ago

Great prices and fast Delivery

Date of experience: Nov 10, 2025

Marianne Kranendonk Guest

5 months ago

Very good service

Very good service, good products, reliable!

Date of experience: Nov 08, 2025

Lisa Guest

5 months ago

Impossible to contact customer services

I placed an order on 27th October and had an email to say that it has left the warehouse on the 28th. Checking tracking today (30th) Royal Mail say that they are still waiting for the parcel. I emailed Otrium today to see if they could check and they replied that I had to fill in a contact form on the website. I’ve tried to fill in a contact form from Otrium.co.uk but the form is in Dutch and I can’t understand it. What an impossible situation, I’m starting to wonder if I’ve been scammed.UPDATE - the day after writing this I got an email from Royal Mail to say they had received my parcel from Otrium and I received it today (1st November). I’m happy with the item I ordered but still think their customer service is terrible.