Review Time
Ordered a garment that eventually arrived. Inferior quality & sizing. Didn’t fit, then proceeded to send numerous emails to return & refund. They have consistently ignored my emails. No resolution. Avoid buying from this company.
Ordered the milk frother, when it arrived says to use water, no mention of milk. Only spins for max 20 seconds then you have to start ot again. No heat even after a few cycles. Certainly not what I was expecting. I have now been offered a full refund for the item.
I ordered a milk heater and frother as advertised on the website . What came was a self stirring cup! I have been sending emails and they offered 20 % off! Now they are just send me a generic email when I message. I have even sent them pictures of what I received to no avail. Wish I had read the reviews first.
If I had read the poor reviews when considering buying the sofa covers, I wouldn’t have ordered them. Thankfully, I hadn’t seen the reviews and therefore ordered 5 of the covers. They arrived within a couple of weeks and I’m so pleased with them. The quality is good for the price paid and they look great!
Tried 4 times to get an address from them to return an item and they kept saying your email has been replied to which was a load of rubbish. There is no way I can wear the item I would need to be ten feet tall for the trousers to fit! Very disappointed, would not recommend. Just received this email for the 5th time!!!?"Your email has been replied, please kindly check it.If you have any further questions,please feel free to follow this ticket,we'll do our best to solve it for you" I ask you!! What do you need to do to get a straight answer!!!!!Oh and I just tried to get in contact customer service again and was sent the standard response AGAIN!! For the 6th time!!!
I cancelled the order immediately after making it.I bought 2 of the same items as they were on offer buy one get on 30% off.The order confirmation email arrived instantly. It stated it would be 3+ weeks for my order to arriveThis was too long and not going to arrive in time as brought for gifts. Numerous emails to them over the next few days....I finally received a response from Ziannia saying order had been cancelled.Nothing about refunding my money.I then emailed asking when my money would be refunded?Which they had taken instantly, as soon as I made the order.40 + emails later - literally all day on Wednesday- still just receiving the same generic email responses saying my question has been answered in broken english grammar & can they help with anything else?My question was when will you refund my £32.97?They had and have still not answered my Q nor have they issued my refund. Still no response.....they have not told me when i will be refunded.Losing hope of getting my money back now!Just receive the generic email that they've answered my question is there anything else they can help me with.Just going round in circles with this company!Do not buy from this company!I would give minus star rating if possible. They are a scam company
received products no problem with delivery. found the products unsuitable and really poor quality. customer service is poor, asked for returns address to send items back which they haven't yet supplied despite requesting three weeks ago. will not buy from this company again.
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