Review Time
I am 78 years old and ordered a heated waistcoat to help keep me warm when fishing in the winter. I ordered a small men’s, a small women’s was delivered with a L label on it. Customer service advised that I return the item and they would replace it for the correct size. I returned the item paying the postage £15.40 for something that was not my fault. The courier has been unable to return the item to the address provided and the company will not give a refund for the item or the postage
DO NOT USE THIS COMPANY in my view they are fraudsters
I am 78 years old and ordered a heated waistcoat to help keep me warm when fishing in the winter. I ordered a small men’s, a small women’s was delivered with a L label on it. Customer service advised that I return the item and they would replace it for the correct size. I returned the item paying the postage £15.40 for something that was not my fault. The courier has been unable to return the item to the address provided and the company will not give a refund for the item or the postage DO NOT USE THIS COMPANY in my view they are fraudsters
Shoes were not up to quality, and when I tried to return I was given strange specific details eg. paying for customs back into Austria. Furthermore they rejected the return with no reason provided so I will now pursue a chargeback through the bank.Complete scam - avoid at all costs!
SCAM ALERT!!! Avoid this dodgy company at all costs. Based in Austria not UK (although website called Outdoorheld.uk) could not provide delivery date after we ordered (products were gifts and needed by specific date), so we asked to cancel but were told it’s too late to cancel, even though goods had not shipped & no delivery tracking information could be provided?This is clearly a tactic so they keep the order live knowing full well returning to Austria is not straight forward and most likely some people won’t return so they keep your money. We have shipped back for refund and DPD cannot deliver so goods being returned to sender.Best advise is order from another business, these guys are cowboys!!!
Don’t buy from this company. Not based in the UK. I am a pensioner and get cold in the winter so my wife bought me a heated gilet / vest for me to wear. Size ordered was an XL, size received was labelled 3XL but was in fact more like a M. Measured and compared to their sizing chart and the chest was 8cm smaller then the XL size and 10cm smaller across the wrist than published on their site.Customer service answered my email wanting to give me a 15% discount if I kept the gilet which didn’t fit!!I asked how do I return the parcel and was told I had to pay for the return postage which I then find is to their factory in Amsterdam! As their website suggests its in the UK I was shocked by where they are based and their attitude- no help given even when I sent them a picture of the item with a tape measure showing the size problem. My wife is very upset and now she needs to find the money to send it back and wait until she gets the money back before she can get me a replacement.
Heated vets came after 15 days from ordering. Order 2XL according to their sizing chart, but its more like a medium. Trying to send it back. DON'T BUY FROM THEM. They are NOT UK based as I was led to believe. Fingers crossed for refund.Update: 1/1/2026. Returned vest (cost £18) to given address in Gratz, Austria, which I now know is just a shipping warehouse. Vest has now been returned to me and company are saying it was never delivered. Looks like £80 scammed.
A heated vest was ordered with size promise . When it arrived , needless to say , the vest was much too small. As other customers have discovered it becomes a farce to attempt returning the goods being told that the item will not be refunded basically.We have forwarded the vest to an address in the Peoples Republic of China but see little hope for a refund. Other people have been given return address's in Graz (Austria) , Hong Kong, Amsterdam (Holland )and various ficticious address's. Quite simply this company/companies are a front for 'scamming' the public. The consumer acts in the uk appear to allow such behaviour even when this behaviour falls within 'cross border' 'conning'. We have obtained an address within the UK and Trading Standards are being informed as to this criminal act.....false pretences etc.Will we get our money back ? Most unlikely but worth trying. The whole sorry story is immoral, criminal and stealing peoples money by any form is a disgrace.DO NO NOT BUY ANYTHING FROM THIS DEN OF THIEVES
I thought they were based in the UK but after placing the order and chasing it up ,taking forever to come i requested my money back it hadn't been processed due to there still being no delivery date after 3 weeks. I was told I would have to wait for it to be delivered then try and send it back. Steer clear of this company they are scammers.
Do not use this company. Emails come from Hong Kong. Tried to cancel 2 days after placing order but was told this was not possible and I have to wait for delivery then return parcel. This message came from HK. So this means I will have to bear the cost of returning product. This company is NOT in the uk so can bypass our consumer laws! Quality of products on website are misleading.
I made a purchase in good faith and waited for a delivery date. This wasn't forthcoming and I tried to cancel the order and get a refund. Refund was refused even though the product hadn't shipped. I'm still awaiting notification of shipping and the delivery date.
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